Rooflight Payment Terms
What are the payment terms?
On bespoke sizes we require a 50% deposit with the balance due prior to delivery.
Delivery
What’s the delivery process?
Please note that we offer a kerbside delivery service only. It is the client’s responsibility to have enough manpower or the necessary lifting equipment to transport the product off of the curtain sided lorry to kerbside. Additionally the client has to make sure there is suitable access for all products delivered. Due to the high specification of our products and in particular the glass in our rooflights, they can be heavy and this needs to be taken into account by the client. Specific weights for each product can be found within the technical drawings of each type of rooflight.
When should I order my rooflight?
Flat Glass Rooflights
The timing of your order depends on the system you need and whether you are using our upstands. If you are ordering with our upstand, it needs to be on-site before you weather your roof, allowing the upstand to be in place. If you are building your own upstand and just need the lid, you can order after the upstand is ready. Note that the EOS97 Opener, Modular, and Fixed Rooflights come with our upstand, so ensure these arrive before weathering your roof.
Lantern Rooflights
If you are ordering lantern rooflights with our upstands, they should be on-site before weathering. If you are constructing your own upstand, you can order the rooflights to arrive any time after the upstand is weathered.
Pitched Skylights
Arrange for your pitched skylights to arrive on-site around the time the openings have been created. This ensures a seamless installation process and prevents delays.
How much will it cost to be delivered to my property?
England and Wales – £99 (plus VAT)
Scotland and Ireland – £250 (plus VAT)
Can I pick up the rooflight?
It is possible to pick up from our warehouse in Sidcup for no fee. On order we will provide the full pick up address and dimensions of the rooflights purchased, including packaging. Please take into consideration that our rooflights can be large and heavy and can be difficult to transport safely without specialist vehicles.
Is next day delivery possible?
Next day is possible on some occasions please contact our team for availability.
Installation
How do you install a rooflight?
Please find below links to download the installation manuals for each of our rooflight systems. With all roof glazing systems, a shallow pitch could allow water to collect on the glass; therefore we strongly recommend EOS rooflights are installed on a slope between 5° and 15° for flat glass rooflghts and 15-75° for pitched skylights.
Fixed – Installation guide (with upstand)
Fixed – Installation guide (no upstand)
Electric Opening – Installation guide (with upstand)
Eco – Installation guide (with upstand)
Walk On – Installation guide (with upstand)
Alternatively you can watch our installation video to assist fitting of your rooflight.
What is an upstand and how can i build one?
Do you include an upstand?
Our insulated timber upstands are an optional feature on our fixed rooflights EOS75 but come as standard on our EOS97 as it is integral to the system. Please note that all our certification is based on the rooflights being installed with an upstand supplied by EOS.
Why do i need a pitch on my rooflight?
A pitch on your flat roof rooflight is important to allow water to run off the top of the glass and not pool on top. We recommend a minimum pitch of 5 degrees, however this can differ on some products, please check individual product specifications for more details.
Thermal Efficiency & Quality Assurance
What guarantees do you offer and what are your terms and conditions?
What U values do the EOS rooflights achieve?
Our Fixed, Walk On and Opening rooflights have been tested in accordance with EN/ISO10077-1/2, EN673 & DS418 and achieve a whole rooflight U value of 0.97 W/m2K.
Our Eco rooflights have been tested under the same classification and achieve a whole rooflight U value of 0.65 W/m2K.
What other test requirements do the EOS rooflights achieve?
- Water Tightness to EN1873 3
- Acoustic Performance 34 (-2, -6) dB to EN/ISO 717-1
- Air Tightness Class 4 (600Pa) to EN12207/EN1026
You can also see individual spec sheets:
Toughened v Laminated glass
Toughened or tempered glass is a type of safety glass processed by controlled thermal treatments to increase its strength compared with normal glass. Toughened glass, when broken, will crumble into small granular chunks instead of splintering into jagged shards. The granular chunks are less likely to cause injury. Laminated glass is a type of safety glass that holds together when shattered. In the event of breaking, it is held in place by an interlayer between its two or more layers of glass. The interlayer keeps the layers of glass bonded even when broken, and its high strength prevents the glass from breaking up into large, sharp pieces. Please note that all our rooflights have toughened outer panes and laminated inner panes. You can learn more about toughtened and laminate glass here.
Options
Are bespoke sizes available?
We offer a number of standard stock sizes, as stated on the product pages. If the sizes do not meet your criteria, then we can provide bespoke rooflight sizes; please note these would be on a 5-7 week delivery from time of order.
Can I have a manually opening rooflight?
Can I have rain or window sensors on my opening rooflight?
Rain, wind and rain/wind sensors are available.
What colours are available?
The rooflight sash is finished in RAL 7016 (30% Gloss) as standard. Special colours are available on our bespoke systems.