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Rooflight Payment Terms

What are the payment terms on stock rooflights?

As stock rooflights are available within 2 – 5 days, we require full payment at point of order. Order confirmations, together with technical drawings, will then be emailed to you, with confirmed delivery dates.

What are the payment terms on bespoke rooflights?

50% of payment is taken on order of the rooflights and the remaining 50% due 3 days before delivery.

Delivery

What’s the delivery process?

Once ordered, your rooflights are delivered directly from our storage area in Barking, Essex. To enable us to offer a nationwide delivery service, we work closely with a freight company that arranges delivery directly to your chosen address. All delivery vehicles are curtain sided lorries unless agreed otherwise. For more information read our blog on receiving your rooflight.

Please note that we offer a kerbside delivery service only. It is the client’s responsibility to have enough manpower or the necessary lifting equipment to transport the product off of the curtain sided lorry to kerbside. Additionally the client has to make sure there is suitable access for all products delivered. Due to the high specification of our products and in particular the glass in our rooflights, they can be heavy and this needs to be taken into account by the client. Specific weights for each product can be found within the technical drawings of each type of rooflight.

How much will it cost to be delivered to my property?

We are able to deliver to anywhere in the UK, prices are below:

England and Wales – £99 (plus VAT)

Scotland and Ireland – £250 (plus VAT)

Can I pick up the rooflight?

It is possible to pick up from our storage facility in Essex for no fee. On order we will provide the full pick up address and dimensions of the rooflights purchased,including packaging. Please take into consideration that our rooflights can be large and heavy and can be difficult to transport safely without specialist vehicles. We will require a your vehicle license plate to allow security enter the premises.

Is next day delivery possible?

Next day is possible for stock orders in some areas as long as you order before 11am Monday-Thursday. This incurs an additional charge of £25 (plus VAT).

Installation

How do you install a rooflight?

Please find below links to download the installation manuals for each of our rooflight systems. With all roof glazing systems, a shallow pitch could allow water to collect on the glass; therefore we strongly recommend EOS rooflights are installed on a slope between 3° and 30°.

Ultimate Installation Guide for Fixed Rooflights

Fixed – Installation guide (with upstand)

Fixed – Installation guide (no upstand)

Electric Opening – Installation guide (with upstand)

Eco – Installation guide (with upstand)

Walk On – Installation guide (with upstand)

Alternatively you can watch our installation video to assist fitting of your rooflight.

What is an upstand and how can i build one?

To meet building regulations a rooflight will need at least 150mm clearance from your flat roof. For more information and a guide on how to build an upstand click here.

Do you include an upstand?

Our insulated timber upstands are an optional feature on our fixed rooflights but come as standard on all other models. Please note that all our certification is based on the rooflights being installed with an upstand supplied by EOS.

Why do i need a pitch on my rooflight?

A pitch on your rooflight is important to allow water to run off the top of the glass and not pool on top. We recommend a minimum pitch of 3 degrees, however this can differ on some products, please check individual product specifications for more details.

Thermal Efficiency & Quality Assurance

What guarantees do you offer and what are your terms and conditions?

EOS will be liable for a period of ten years (two years for all actuators & peripherals) from the date of delivery of materials to site, providing the defect can be proven to be a manufacturing fault.

Download Guarantee Document

Download Terms and Conditions Document

What U values do the EOS rooflights achieve?

A ‘U value’ is a measure of heat loss. It is expressed in W/m2K, and shows the amount of heat lost in watts (W) per square metre of material when the temperature (K) outside is at least one degree lower. The lower the U value, the better the insulation provided by the material.

Our Fixed, WalkOn and Opening rooflights have been tested in accordance with EN/ISO10077-1/2, EN673 & DS418 and achieve a whole rooflight U value of 0.97 W/m2K.

Our Eco rooflights have been tested under the same classification and achieve a whole rooflight U value of 0.65 W/m2K.

What other test requirements do the EOS rooflights achieve?

Our rooflights have been tested to achieve full compliance with the following:

  • Water Tightness to EN1873 3
  • Acoustic Performance 34 (-2, -6) dB to EN/ISO 717-1
  • Air Tightness Class 4 (600Pa) to EN12207/EN1026

You can also see individual spec sheets:

Fixed – Spec and Data Sheet

Opening – Spec and Data Sheet

Eco – Spec and Data Sheet

WalkOn – Spec and Data Sheet

Toughened v Laminated glass

Toughened or tempered glass is a type of safety glass processed by controlled thermal treatments to increase its strength compared with normal glass. Toughened glass, when broken, will crumble into small granular chunks instead of splintering into jagged shards. The granular chunks are less likely to cause injury. Laminated glass is a type of safety glass that holds together when shattered. In the event of breaking, it is held in place by an interlayer between its two or more layers of glass. The interlayer keeps the layers of glass bonded even when broken, and its high strength prevents the glass from breaking up into large, sharp pieces. Please note that all our rooflights have toughened outer panes and laminated inner panes.

Options

Are bespoke sizes available?

We offer a number of standard stock sizes, as stated on the product pages. If the sizes do not meet your criteria, then we can provide bespoke rooflight sizes; please note these would be on a 4-5 week delivery from time of order.

Can I have a manually opening rooflight?

All our opening rooflights are fitted with an electrically operated chain 24v DC actuator, which is integrated into the timber upstand (a timber upstand is compulsory with all opening lights). It comes complete with a keypad and control box for wiring and commissioning by others. A manual option is not available.

Can I have rain or window sensors on my opening rooflight?

Rain, wind and rain/wind sensors are available. See our a blog post or contact us for further information.

What colours are available?

The rooflight sash is finished in RAL 7043 (70% Gloss) as standard. Special colours are available on our bespoke systems.

General

Can I achieve a ‘frameless’ look internally?

The timber upstands are designed to match up with the internal plasterboard line, thus providing a continuous line all the way to the top of the wall and achieving a ‘frameless’ appearance.

Why does the rooflight have a black band around the perimeter?

The 115mm silkscreen band around the perimeter of the rooflight is for UV protection of the sealing and upstand.

Do you have a brochure?

You can find a link to download our brochure here.

4.82 Average

149 Reviews

Alan Oliver

Good product, delivered on time, and looks great in our new flat roof extension.

Posted 5 days ago

Mike Guirguis

I actually bought my roof lights on the back of EOS’s reviews section, and now my extension is nearing completion, (finally) I wanted to pass on my experience. I couldn’t be happier with my decision, its clearly a very high quality product and they look amazing in our new kitchen. They are heavy so make sure you have lots of strong guys on site. The staff are all very helpful and seem very knowledgable. Highly recommended them.

Posted 1 week ago

Nicole Gray

Excellent customer service. Really took the time to listen to our needs and help us find exactly what we wanted, within the time schedule from our builders. They were also flexible as the schedule shifted and always available for any questions. And beyond that, our roof lights look so amazing! So, I'm a very happy customer.

Posted 1 week ago

Ben Jennings

EOS were very helpful during the sales process, liaising directly with my builder to confirm requirements (when I was way out of my depth). My builder’s feedback post installation is that the windows are heavy duty and top quality, even when compared with more expensive options he’s fitted in the past. He’ll be recommending EOS for future builds.

Posted 1 week ago

Bill Greenaway

Product was just as promised and delivery and information excellent. We are very pleased with it.

Posted 1 week ago

Jason Berry

Really helpful when I called to order my roof lights explaining delivery info, weights, fitting instructions etc.., Really accommodating in facilitating a specific delivery time and date (at relatively short notice); finally the finished product, robust, elegant and fantastic. First class.

Posted 2 weeks ago

Andy

Very competitively priced!! Went the extra mile to help me out and gave all the support, advice and technical details that I needed for our project (Triple glazed - PassivHaus project) Will be sure to use EOS on any further Rooflight orders!!

Posted 2 weeks ago

Anonymous

Lovely skylight... I bought the fixed 1500*1000 and opening 1500*1000, both with upstands. Thanks to Chris for all his help. Tex - DA8

Posted 2 weeks ago

Ollie Quaie

EOS were very helpful to me from my first inquiry to the order to the delivery. They phoned me back promptly with any additional information I needed. High standard of window which I’m very happy with and also competitively priced.

Posted 3 weeks ago

Sarah Miller

EOS offer a great range of products with good prices and stock availability. The team in the office are very helpful and nice people to do business with.

Posted 3 weeks ago

Anonymous

Very well made rooflights.

Posted 3 weeks ago

Steve Goward

Excellent product with a very high finish. EOS were very helpful and we are delighted with the rooflight we ordered. Our room looks amazing now we have so much light flooding in to it. We looked at lots of suppliers but we are glad we chose EOS on recommendation from our builder who had used them before.

Posted 3 weeks ago

Mark Cunningham

The service provided by EOS Rooflights was absolutely outstanding. From the communication via e-mail and telephone, to the quality of the product, I could not fault them one bit. We have now had our rooflights fitted and they look amazing! The joiner said the instructions were easy to follow and the rooflights themselves were easy to fit. Amazing!

Posted 1 month ago

Jake Thomas

We met EOS at the Homebuild Show in Birmingham as we wanted to see the rooflights before we bought them for our extension. We met with Elliot who answered all of our questions and helped out with our plans, as one of the sizes needed amending. The rooflights look beautiful in our kitchen. I would highly recommend EOS to anyone, especially if you this is your first build. Elliot couldn't of been more helpful with answering our queries.

Posted 2 months ago

Anonymous

Excellent product, very stylish and good quality

Posted 2 months ago

Anonymous

Our roof light with rain sensor add so much to our new extension. The window is great. EOS were a great help with waiting for our builders to be ready to install.

Posted 2 months ago

Tim Harris

The EOS rooflight we have installed is fantastic, the light within the room now is beautiful, the rooflight itself is a modern, slick design, it has transformed the space!

Posted 3 months ago

Anonymous

The finish is very good and the rooflight looks lovely. However, my builder has advised to be prepared for it to be a bit fiddly to fit. Now it is up, it looks great and is definitely how I had hoped it would look. Well worth the purchase.

Posted 3 months ago

Gavin Ward

Great product, excellent customer service, very easy process from order to installation. My builder has already recommended this product to other customer and is the best he has fitted!

Posted 3 months ago

James Fraser

High quality products

Posted 3 months ago

Rob O Carroll

Fantastic. Product really well made. And. Finished to very high standard

Posted 4 months ago