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Rooflight Payment Terms

What are the payment terms on stock rooflights?

As stock rooflights are available within 2 – 5 days, we require full payment at point of order. Order confirmations, together with technical drawings, will then be emailed to you, with confirmed delivery dates.

What are the payment terms on bespoke rooflights?

50% of payment is taken on order of the rooflights and the remaining 50% due 3 days before delivery.

Delivery

What’s the delivery process?

Once ordered, your rooflights are delivered directly from our storage area in Barking, Essex. To enable us to offer a nationwide delivery service, we work closely with a freight company that arranges delivery directly to your chosen address. All delivery vehicles are curtain sided lorries unless agreed otherwise. For more information read our blog on receiving your rooflight.

Please note that we offer a kerbside delivery service only. It is the client’s responsibility to have enough manpower or the necessary lifting equipment to transport the product off of the curtain sided lorry to kerbside. Additionally the client has to make sure there is suitable access for all products delivered. Due to the high specification of our products and in particular the glass in our rooflights, they can be heavy and this needs to be taken into account by the client. Specific weights for each product can be found within the technical drawings of each type of rooflight.

How much will it cost to be delivered to my property?

We are able to deliver to anywhere in the UK, prices are below:

England and Wales – £99 (plus VAT)

Scotland and Ireland – £250 (plus VAT)

Can I pick up the rooflight?

It is possible to pick up from our storage facility in Essex for no fee. On order we will provide the full pick up address and dimensions of the rooflights purchased,including packaging. Please take into consideration that our rooflights can be large and heavy and can be difficult to transport safely without specialist vehicles. We will require a your vehicle license plate to allow security enter the premises.

Is next day delivery possible?

Next day is possible for stock orders in some areas as long as you order before 11am Monday-Thursday. This incurs an additional charge of £25 (plus VAT).

Installation

How do you install a rooflight?

Please find below links to download the installation manuals for each of our rooflight systems. With all roof glazing systems, a shallow pitch could allow water to collect on the glass; therefore we strongly recommend EOS rooflights are installed on a slope between 3° and 30°.

Ultimate Installation Guide for Fixed Rooflights

Fixed – Installation guide (with upstand)

Fixed – Installation guide (no upstand)

Electric Opening – Installation guide (with upstand)

Eco – Installation guide (with upstand)

Walk On – Installation guide (with upstand)

Alternatively you can watch our installation video to assist fitting of your rooflight.

What is an upstand and how can i build one?

To meet building regulations a rooflight will need at least 150mm clearance from your flat roof. For more information and a guide on how to build an upstand click here.

Do you include an upstand?

Our insulated timber upstands are an optional feature on our fixed rooflights but come as standard on all other models. Please note that all our certification is based on the rooflights being installed with an upstand supplied by EOS.

Why do i need a pitch on my rooflight?

A pitch on your rooflight is important to allow water to run off the top of the glass and not pool on top. We recommend a minimum pitch of 3 degrees, however this can differ on some products, please check individual product specifications for more details.

Thermal Efficiency & Quality Assurance

What guarantees do you offer and what are your terms and conditions?

EOS will be liable for a period of ten years (two years for all actuators & peripherals) from the date of delivery of materials to site, providing the defect can be proven to be a manufacturing fault.

Download Guarantee Document

Download Terms and Conditions Document

What U values do the EOS rooflights achieve?

A ‘U value’ is a measure of heat loss. It is expressed in W/m2K, and shows the amount of heat lost in watts (W) per square metre of material when the temperature (K) outside is at least one degree lower. The lower the U value, the better the insulation provided by the material.

Our Fixed, WalkOn and Opening rooflights have been tested in accordance with EN/ISO10077-1/2, EN673 & DS418 and achieve a whole rooflight U value of 0.97 W/m2K.

Our Eco rooflights have been tested under the same classification and achieve a whole rooflight U value of 0.65 W/m2K.

What other test requirements do the EOS rooflights achieve?

Our rooflights have been tested to achieve full compliance with the following:

  • Water Tightness to EN1873 3
  • Acoustic Performance 34 (-2, -6) dB to EN/ISO 717-1
  • Air Tightness Class 4 (600Pa) to EN12207/EN1026

You can also see individual spec sheets:

Fixed – Spec and Data Sheet

Opening – Spec and Data Sheet

Eco – Spec and Data Sheet

WalkOn – Spec and Data Sheet

Toughened v Laminated glass

Toughened or tempered glass is a type of safety glass processed by controlled thermal treatments to increase its strength compared with normal glass. Toughened glass, when broken, will crumble into small granular chunks instead of splintering into jagged shards. The granular chunks are less likely to cause injury. Laminated glass is a type of safety glass that holds together when shattered. In the event of breaking, it is held in place by an interlayer between its two or more layers of glass. The interlayer keeps the layers of glass bonded even when broken, and its high strength prevents the glass from breaking up into large, sharp pieces. Please note that all our rooflights have toughened outer panes and laminated inner panes.

Options

Are bespoke sizes available?

We offer a number of standard stock sizes, as stated on the product pages. If the sizes do not meet your criteria, then we can provide bespoke rooflight sizes; please note these would be on a 4-5 week delivery from time of order.

Can I have a manually opening rooflight?

All our opening rooflights are fitted with an electrically operated chain 24v DC actuator, which is integrated into the timber upstand (a timber upstand is compulsory with all opening lights). It comes complete with a keypad and control box for wiring and commissioning by others. A manual option is not available.

Can I have rain or window sensors on my opening rooflight?

Rain, wind and rain/wind sensors are available. See our a blog post or contact us for further information.

What colours are available?

The rooflight sash is finished in RAL 7043 (70% Gloss) as standard. Special colours are available on our bespoke systems.

General

Can I achieve a ‘frameless’ look internally?

The timber upstands are designed to match up with the internal plasterboard line, thus providing a continuous line all the way to the top of the wall and achieving a ‘frameless’ appearance.

Why does the rooflight have a black band around the perimeter?

The 115mm silkscreen band around the perimeter of the rooflight is for UV protection of the sealing and upstand.

Do you have a brochure?

You can find a link to download our brochure here.

4.83 Average

162 Reviews

Kevin Dean

Very good product and service from the team. Would recommend

Posted 1 week ago

Sam Phillips

We require 3 windows for 2 projects and they where very well priced and also had them in stock. will be using again.

Posted 1 week ago

James Payne Cook

For all the reasons I have rated them highly

Posted 1 week ago

Sunny Tiwana

Awsome company to deal with, item was out of stock online and thier guys found me what i needed and sorted delivery quickly and efficiently. Will defiantly recommend to others.

Posted 1 week ago

Stuart Herring

Good service and good communications on queries and time scales

Posted 2 weeks ago

Fiona Whyte

Their customer service was good. I was able to speak with someone quickly and easily by telephone or email to clarify points before I ordered my items. The ordering process was very easy and the items were delivered on time. Upon delivery there was a scratch on one of my rooflights. I contacted EOS immediately and they were happy to send a repair kit to me, free of charge, which arrived in the post within a few days of me speaking with them. I'm very pleased with the service I've received and the product looks great in my new extension!

Posted 2 weeks ago

Dawn Thomas

Beautiful roof lights - exceeded our expectations

Posted 2 weeks ago

Piero Realmuto

Good product and service. Have never let me down

Posted 2 weeks ago

Steve Orr

The roof lights arrived on time, were well protected in transit and all queries were answered to our satisfaction.

Posted 2 weeks ago

Leanne Wallser

Fantastic service, super helpful getting it all to Jersey and product is perfect for us. Thanks

Posted 1 month ago

Dr J Trinder

Swift. Delivery. Arrived as described. Straight forward payment arrangement. Great advice and support when planning project. Motorised rooflight works remarkably quietly. A little costly however compared to some competition.

Posted 1 month ago

Richard Simmons

They have provided us with a quality product

Posted 1 month ago

Anonymous

Product and delivery as expected.

Posted 1 month ago

Alan Oliver

Good product, delivered on time, and looks great in our new flat roof extension.

Posted 2 months ago

Mike Guirguis

I actually bought my roof lights on the back of EOS’s reviews section, and now my extension is nearing completion, (finally) I wanted to pass on my experience. I couldn’t be happier with my decision, its clearly a very high quality product and they look amazing in our new kitchen. They are heavy so make sure you have lots of strong guys on site. The staff are all very helpful and seem very knowledgable. Highly recommended them.

Posted 2 months ago

Nicole Gray

Excellent customer service. Really took the time to listen to our needs and help us find exactly what we wanted, within the time schedule from our builders. They were also flexible as the schedule shifted and always available for any questions. And beyond that, our roof lights look so amazing! So, I'm a very happy customer.

Posted 2 months ago

Ben Jennings

EOS were very helpful during the sales process, liaising directly with my builder to confirm requirements (when I was way out of my depth). My builder’s feedback post installation is that the windows are heavy duty and top quality, even when compared with more expensive options he’s fitted in the past. He’ll be recommending EOS for future builds.

Posted 2 months ago

Bill Greenaway

Product was just as promised and delivery and information excellent. We are very pleased with it.

Posted 2 months ago

Jason Berry

Really helpful when I called to order my roof lights explaining delivery info, weights, fitting instructions etc.., Really accommodating in facilitating a specific delivery time and date (at relatively short notice); finally the finished product, robust, elegant and fantastic. First class.

Posted 2 months ago

Andy

Very competitively priced!! Went the extra mile to help me out and gave all the support, advice and technical details that I needed for our project (Triple glazed - PassivHaus project) Will be sure to use EOS on any further Rooflight orders!!

Posted 2 months ago

Anonymous

Lovely skylight... I bought the fixed 1500*1000 and opening 1500*1000, both with upstands. Thanks to Chris for all his help. Tex - DA8

Posted 2 months ago