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Rooflight Payment Terms

What are the payment terms on stock rooflights?

As stock rooflights are available within 2 – 5 days, we require full payment at point of order. Order confirmations, together with technical drawings, will then be emailed to you, with confirmed delivery dates.

What are the payment terms on bespoke rooflights?

50% of payment is taken on order of the rooflights and the remaining 50% due 3 days before delivery.

Delivery

What’s the delivery process?

Once ordered, your rooflights are delivered directly from our storage area in Barking, Essex. To enable us to offer a nationwide delivery service, we work closely with a freight company that arranges delivery directly to your chosen address. All delivery vehicles are curtain sided lorries unless agreed otherwise. For more information read our blog on receiving your rooflight.

Please note that we offer a kerbside delivery service only. It is the client’s responsibility to have enough manpower or the necessary lifting equipment to transport the product off of the curtain sided lorry to kerbside. Additionally the client has to make sure there is suitable access for all products delivered. Due to the high specification of our products and in particular the glass in our rooflights, they can be heavy and this needs to be taken into account by the client. Specific weights for each product can be found within the technical drawings of each type of rooflight.

How much will it cost to be delivered to my property?

We are able to deliver to anywhere in the UK, prices are below:

England and Wales – £99 (plus VAT)

Scotland and Ireland – £250 (plus VAT)

Can I pick up the rooflight?

It is possible to pick up from our storage facility in Essex for no fee. On order we will provide the full pick up address and dimensions of the rooflights purchased,including packaging. Please take into consideration that our rooflights can be large and heavy and can be difficult to transport safely without specialist vehicles. We will require a your vehicle license plate to allow security enter the premises.

Is next day delivery possible?

Next day is possible for stock orders in some areas as long as you order before 11am Monday-Thursday. This incurs an additional charge of £25 (plus VAT).

Installation

How do you install a rooflight?

Please find below links to download the installation manuals for each of our rooflight systems. With all roof glazing systems, a shallow pitch could allow water to collect on the glass; therefore we strongly recommend EOS rooflights are installed on a slope between 3° and 30°.

Ultimate Installation Guide for Fixed Rooflights

Fixed – Installation guide (with upstand)

Fixed – Installation guide (no upstand)

Electric Opening – Installation guide (with upstand)

Eco – Installation guide (with upstand)

Walk On – Installation guide (with upstand)

Alternatively you can watch our installation video to assist fitting of your rooflight.

What is an upstand and how can i build one?

To meet building regulations a rooflight will need at least 150mm clearance from your flat roof. For more information and a guide on how to build an upstand click here.

Do you include an upstand?

Our insulated timber upstands are an optional feature on our fixed rooflights but come as standard on all other models. Please note that all our certification is based on the rooflights being installed with an upstand supplied by EOS.

Why do i need a pitch on my rooflight?

A pitch on your rooflight is important to allow water to run off the top of the glass and not pool on top. We recommend a minimum pitch of 3 degrees, however this can differ on some products, please check individual product specifications for more details.

Thermal Efficiency & Quality Assurance

What guarantees do you offer and what are your terms and conditions?

EOS will be liable for a period of ten years (two years for all actuators & peripherals) from the date of delivery of materials to site, providing the defect can be proven to be a manufacturing fault.

Download Guarantee Document

Download Terms and Conditions Document

What U values do the EOS rooflights achieve?

A ‘U value’ is a measure of heat loss. It is expressed in W/m2K, and shows the amount of heat lost in watts (W) per square metre of material when the temperature (K) outside is at least one degree lower. The lower the U value, the better the insulation provided by the material.

Our Fixed, WalkOn and Opening rooflights have been tested in accordance with EN/ISO10077-1/2, EN673 & DS418 and achieve a whole rooflight U value of 0.97 W/m2K.

Our Eco rooflights have been tested under the same classification and achieve a whole rooflight U value of 0.65 W/m2K.

What other test requirements do the EOS rooflights achieve?

Our rooflights have been tested to achieve full compliance with the following:

  • Water Tightness to EN1873 3
  • Acoustic Performance 34 (-2, -6) dB to EN/ISO 717-1
  • Air Tightness Class 4 (600Pa) to EN12207/EN1026

You can also see individual spec sheets:

Fixed – Spec and Data Sheet

Opening – Spec and Data Sheet

Eco – Spec and Data Sheet

WalkOn – Spec and Data Sheet

Toughened v Laminated glass

Toughened or tempered glass is a type of safety glass processed by controlled thermal treatments to increase its strength compared with normal glass. Toughened glass, when broken, will crumble into small granular chunks instead of splintering into jagged shards. The granular chunks are less likely to cause injury. Laminated glass is a type of safety glass that holds together when shattered. In the event of breaking, it is held in place by an interlayer between its two or more layers of glass. The interlayer keeps the layers of glass bonded even when broken, and its high strength prevents the glass from breaking up into large, sharp pieces. Please note that all our rooflights have toughened outer panes and laminated inner panes.

Options

Are bespoke sizes available?

We offer a number of standard stock sizes, as stated on the product pages. If the sizes do not meet your criteria, then we can provide bespoke rooflight sizes; please note these would be on a 4-5 week delivery from time of order.

Can I have a manually opening rooflight?

All our opening rooflights are fitted with an electrically operated chain 24v DC actuator, which is integrated into the timber upstand (a timber upstand is compulsory with all opening lights). It comes complete with a keypad and control box for wiring and commissioning by others. A manual option is not available.

Can I have rain or window sensors on my opening rooflight?

Rain, wind and rain/wind sensors are available. See our a blog post or contact us for further information.

What colours are available?

The rooflight sash is finished in RAL 7043 (70% Gloss) as standard. Special colours are available on our bespoke systems.

General

Can I achieve a ‘frameless’ look internally?

The timber upstands are designed to match up with the internal plasterboard line, thus providing a continuous line all the way to the top of the wall and achieving a ‘frameless’ appearance.

Why does the rooflight have a black band around the perimeter?

The 115mm silkscreen band around the perimeter of the rooflight is for UV protection of the sealing and upstand.

Do you have a brochure?

You can find a link to download our brochure here.

4.85 Average

273 Reviews

Jonathan Tregidga Buyer at Legacy

At Legacy we design and build quality homes and properties. A Key part of this is to have a product that fits the bill and EOS rooflights have never failed to impress us on the quality of the item and the staff at the office also never fail to impress. If you need a fixed rooflight then you could do far worse than go with these guys.

Posted 4 days ago

DH construction

The help on the information on there roof lights is brilliant product quality and packaging is really good tooWould recommend Great all round company

Posted 1 week ago

Bob

Great customer service and fantastic product. Delivery and communications were excellent. Competitive pricing and manufactured to the exact sizes we supplied. Roof light looks amazing in our hallway. Would certainly recommend this company.

Posted 1 week ago

Janet

I researched several roof lights and found that Chris Higgins and his colleagues at EOS provided the best technical advice and were happy to address my questions quickly. I purchased the roof light in September 2021. It was very heavy and there were issues with the delivery schedule which was stressful due to the additional manpower I needed to offload etc. EOS customer service did address the issues and I am delighted with the quality of my new roof light. I would like to thank Chris, Natalie, and the team for their help.

Posted 5 months ago

BrianHowarth

We are very happy with both the product and the service we received from the company. The roof light is of excellent quality at a competitive price and the customer service was excellent. It is always good to be able to contact a company once you have ordered a product and this was certainly the case with EOS Rooflights Ltd. Unlike a number of other companies we have had to deal with during our building project.

Posted 7 months ago

DaveRafferty

Great product and excellent service from EOS

Posted 7 months ago

JohnWalsh

I sent in the order for the roof light and received delivery in 4 weeks, at the moment anything that includes glass is taking ages so I was surprised when it turned up on time.

Posted 7 months ago

AndyHill

We have used EOS Rooflights on a couple of projects now and will continue to do so. The quality of the frame which is welded, and the glass connection, is second to none, and this makes for a trouble-free installation. Hillbuilt Construction

Posted 7 months ago

DanielRogers

I did a lot of shopping around when trying to find the right product for our extension roof and the EOS Flex electric stood out in terms of price and overall quality. The ordering and delivery process was fantastic (within a week it was with me) and it took less than an hour to install. Really happy with the quality and finish so wouldn't hesitate in recommending to anyone looking for similar

Posted 9 months ago

SandraSanderson

over the moon fits like a glove , excellent service, and delivery

Posted 9 months ago

StevenJohnson

Fast friendly services. Top quality product. I am 100% confident when I recommend EOS rooflights to my clients.

Posted 9 months ago

MarkLaws

We are very pleased with our EOS Rooflights Our Builder was also very impressed with the quality and will use them in future

Posted 11 months ago

AlexanderWhite

Im very happy indeed. Instructions were clear, it went on a treat and looks great.It was a pleasure dealing with you, I shall recommend you

Posted 11 months ago

Anonymous

Very helpful customer service

Posted 11 months ago

JustinGourley

Most importantly of all, a great product - smart and clean design - looks superb. Service was excellent, very responsive - addressing questions quickly and adapting the design as needed. Fully recommend

Posted 1 year ago

Anonymous

We have had very good service from you delivery on time and fitting very easy.We are now enjoying the benefits of having the room flooded with light.Many thanks

Posted 1 year ago

KateAllen

EOS where very helpful throughout, the pricing was competitive with all the quotes we received and the walk-on rooflight was exceptionally well made. We prepared the opening using EOS details and plans and it came exactly as described and fitted perfectly (this seems obvious but surprisingly doesn't always happen). I would 100% use them again and would recommend EOS to others without hesitation. I am extremely pleased with the finished rooflight and it looks brilliant installed. My contractor said it was perfect and came exactly as described too, so good all round.No pictures at present but can provide later! It looks fab!

Posted 1 year ago

Anonymous

EOS supported with

Posted 1 year ago

AshleyNicholson

perfect , elegant and simple which is what we wanted. looks good. Builders told me easy to fit and fiiting instructions were appreciated as they were very clear

Posted 1 year ago

AsifAhmed

Excellent service, I had a few questions regarding installation and these were answered very quickly, very happy to recommend EOS!

Posted 1 year ago

NicoVatnikaj

Very happy with the service on time no delays

Posted 1 year ago