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Rooflight Payment Terms

What are the payment terms on stock rooflights?

As stock rooflights are available within 2 – 5 days, we require full payment at point of order. Order confirmations, together with technical drawings, will then be emailed to you, with confirmed delivery dates.

What are the payment terms on bespoke rooflights?

50% of payment is taken on order of the rooflights and the remaining 50% due 3 days before delivery.

Delivery

What’s the delivery process?

Once ordered, your rooflights are delivered directly from our storage area in Barking, Essex. To enable us to offer a nationwide delivery service, we work closely with a freight company that arranges delivery directly to your chosen address. All delivery vehicles are curtain sided lorries unless agreed otherwise. For more information read our blog on receiving your rooflight.

Please note that we offer a kerbside delivery service only. It is the client’s responsibility to have enough manpower or the necessary lifting equipment to transport the product off of the curtain sided lorry to kerbside. Additionally the client has to make sure there is suitable access for all products delivered. Due to the high specification of our products and in particular the glass in our rooflights, they can be heavy and this needs to be taken into account by the client. Specific weights for each product can be found within the technical drawings of each type of rooflight.

How much will it cost to be delivered to my property?

We are able to deliver to anywhere in the UK, prices are below:

England and Wales – £99 (plus VAT)

Scotland and Ireland – £250 (plus VAT)

Can I pick up the rooflight?

It is possible to pick up from our storage facility in Essex for no fee. On order we will provide the full pick up address and dimensions of the rooflights purchased,including packaging. Please take into consideration that our rooflights can be large and heavy and can be difficult to transport safely without specialist vehicles. We will require a your vehicle license plate to allow security enter the premises.

Is next day delivery possible?

Next day is possible for stock orders in some areas as long as you order before 11am Monday-Thursday. This incurs an additional charge of £25 (plus VAT).

Installation

How do you install a rooflight?

Please find below links to download the installation manuals for each of our rooflight systems. With all roof glazing systems, a shallow pitch could allow water to collect on the glass; therefore we strongly recommend EOS rooflights are installed on a slope between 3° and 30°.

Ultimate Installation Guide for Fixed Rooflights

Fixed – Installation guide (with upstand)

Fixed – Installation guide (no upstand)

Electric Opening – Installation guide (with upstand)

Eco – Installation guide (with upstand)

Walk On – Installation guide (with upstand)

Alternatively you can watch our installation video to assist fitting of your rooflight.

What is an upstand and how can i build one?

To meet building regulations a rooflight will need at least 150mm clearance from your flat roof. For more information and a guide on how to build an upstand click here.

Do you include an upstand?

Our insulated timber upstands are an optional feature on our fixed rooflights but come as standard on all other models. Please note that all our certification is based on the rooflights being installed with an upstand supplied by EOS.

Why do i need a pitch on my rooflight?

A pitch on your rooflight is important to allow water to run off the top of the glass and not pool on top. We recommend a minimum pitch of 3 degrees, however this can differ on some products, please check individual product specifications for more details.

Thermal Efficiency & Quality Assurance

What guarantees do you offer and what are your terms and conditions?

EOS will be liable for a period of ten years (two years for all actuators & peripherals) from the date of delivery of materials to site, providing the defect can be proven to be a manufacturing fault.

Download Guarantee Document

Download Terms and Conditions Document

What U values do the EOS rooflights achieve?

A ‘U value’ is a measure of heat loss. It is expressed in W/m2K, and shows the amount of heat lost in watts (W) per square metre of material when the temperature (K) outside is at least one degree lower. The lower the U value, the better the insulation provided by the material.

Our Fixed, WalkOn and Opening rooflights have been tested in accordance with EN/ISO10077-1/2, EN673 & DS418 and achieve a whole rooflight U value of 0.97 W/m2K.

Our Eco rooflights have been tested under the same classification and achieve a whole rooflight U value of 0.65 W/m2K.

What other test requirements do the EOS rooflights achieve?

Our rooflights have been tested to achieve full compliance with the following:

  • Water Tightness to EN1873 3
  • Acoustic Performance 34 (-2, -6) dB to EN/ISO 717-1
  • Air Tightness Class 4 (600Pa) to EN12207/EN1026

You can also see individual spec sheets:

Fixed – Spec and Data Sheet

Opening – Spec and Data Sheet

Eco – Spec and Data Sheet

WalkOn – Spec and Data Sheet

Toughened v Laminated glass

Toughened or tempered glass is a type of safety glass processed by controlled thermal treatments to increase its strength compared with normal glass. Toughened glass, when broken, will crumble into small granular chunks instead of splintering into jagged shards. The granular chunks are less likely to cause injury. Laminated glass is a type of safety glass that holds together when shattered. In the event of breaking, it is held in place by an interlayer between its two or more layers of glass. The interlayer keeps the layers of glass bonded even when broken, and its high strength prevents the glass from breaking up into large, sharp pieces. Please note that all our rooflights have toughened outer panes and laminated inner panes.

Options

Are bespoke sizes available?

We offer a number of standard stock sizes, as stated on the product pages. If the sizes do not meet your criteria, then we can provide bespoke rooflight sizes; please note these would be on a 4-5 week delivery from time of order.

Can I have a manually opening rooflight?

All our opening rooflights are fitted with an electrically operated chain 24v DC actuator, which is integrated into the timber upstand (a timber upstand is compulsory with all opening lights). It comes complete with a keypad and control box for wiring and commissioning by others. A manual option is not available.

Can I have rain or window sensors on my opening rooflight?

Rain, wind and rain/wind sensors are available. See our a blog post or contact us for further information.

What colours are available?

The rooflight sash is finished in RAL 7043 (70% Gloss) as standard. Special colours are available on our bespoke systems.

General

Can I achieve a ‘frameless’ look internally?

The timber upstands are designed to match up with the internal plasterboard line, thus providing a continuous line all the way to the top of the wall and achieving a ‘frameless’ appearance.

Why does the rooflight have a black band around the perimeter?

The 115mm silkscreen band around the perimeter of the rooflight is for UV protection of the sealing and upstand.

Do you have a brochure?

You can find a link to download our brochure here.

4.80 Average

113 Reviews

Anonymous

We were very happy with how efficiently the work was carried out.

Posted 1 week ago

Moni Liu

Bought 2 flat glass skylights from you, You're all very helpful on the phone answering all my questions. The skylights fit brilliantly and they are very sturdy! Our builders were surprised with their quality. Prices are very good too! Thank you!

Posted 1 week ago

Simon White-Miller

Service was good and delivery prompt and actually arrived the day they said it would

Posted 2 weeks ago

James Fraser

We have been dealing with EOS for over a year now and its always a pleasure. The team are always very quick to answer any questions and the information given is always accurate and really helpful. Quotes are always set out clearly and easy to understand which helps us greatly. The products always arrive well packaged and when there has been any issues at all they have been solved quickly and brilliantly. The products they produce are excellent with a customer service to match that! look forward to doing more business with EOS in the future! Thank you.

Posted 2 weeks ago

Altan Riccardo

Customer Service is great! Roof lights are great! Reasonably Priced!

Posted 2 weeks ago

Anonymous

Chris was a great help in selecting my roof lights. Quick delivery for 3 stock roof lights and the builders had them installed without a problem. The one opening roof light has not been connected so I wait to see how it works after our extension is complete.

Posted 2 weeks ago

Anonymous

They look fab and the customer service was great

Posted 2 weeks ago

Richard Coates

Very pleasant to deal with - no waiting around for someone to answer the phone - delivery process on time , so all good.

Posted 2 weeks ago

Ollie Chance

Order placed - Drawings received for approval - Items delivered. Quick and friendly service delivered on time and fitted without hassle. Highly recommend

Posted 2 months ago

David Whatley

Very professional and straightforward - one of the few things on our project that went according to plan and in the time frame given to us!

Posted 2 months ago

Matthew Waldren

Our rooflights from EOS look stunning and 'make' our room. Our extension is flooded with light. The electric one functions really well. We couldn't fault the service from EOS. They were so helpful, especially as we needed a bespoke size rooflight. I did a lot of research into which rooflights to buy and EOS were the most cost-effective by far, and theirs is a quality product. Thanks to the entire team at EOS. We wouldn't hesitate to recommend you.

Posted 2 months ago

Mr Walker

Great quality, looked great on top of my fibreglass flat roof.

Posted 2 months ago

Laurence Nagel

Delivered on time with in the right budget and I never have to go back to them once fitted. A superb product ...

Posted 2 months ago

Sheila Roed

Ordered online for delivery within 2 days. Not yet fully installed, but looks really nice. Contacted the office and got efficient help from Elliot

Posted 2 months ago

Anonymous

Product was delivered with good protection and installation instructions. Could help with info on manual handling the unit to move and when installing. Now installed looks great.

Posted 2 months ago

Harry

The team at EOS were really helpful and quick with answering all my questions and went the extra mile with there customer service. The product is really good so I would recommend buying from these guys.

Posted 2 months ago

Alan Pettitt

Good price, helpful on information delivered promptly and well wrapped. Delivery cost seemed steep but I don't think that was under their control.

Posted 3 months ago

Anonymous

Great product looks really impressive, great service and help with queries

Posted 3 months ago

Andrew Bell

A great product and a great service from EOS. I would highly recommend them to anyone.

Posted 3 months ago

Penny Gordon

ordered 1m x 1.5m flat fixed skylight. Very heavy due to extra thick glass. Had to hire an SLA10 Material hoist to be safely lifted onto garage roof but cost was low for a day hire. Now installed looks great. Needs at least two strong adults to lift out of delivery van. Would have been better if delivery van supplied with equipment to offload. Easy to order via website pdf doc dimensions and installation instructions all good and customer service friendly and helpful and informative. Happy to recommend.

Posted 3 months ago

Anonymous

Quality and style

Posted 3 months ago