Rooflight Payment Terms
What are the payment terms on stock rooflights?
As stock rooflights are available within 2 – 5 days, we require full payment at point of order. Order confirmations, together with technical drawings, will then be emailed to you, with confirmed delivery dates.
What are the payment terms on bespoke rooflights?
50% of payment is taken on order of the rooflights and the remaining 50% due 3 days before delivery.
What’s the delivery process?
Once ordered, your rooflights are delivered directly from our storage area in Barking, Essex. To enable us to offer a nationwide delivery service, we work closely with a freight company that arranges delivery directly to your chosen address. All delivery vehicles are curtain sided lorries unless agreed otherwise. For more information read our blog on receiving your rooflight.
Please note that we offer a kerbside delivery service only. It is the client’s responsibility to have enough manpower or the necessary lifting equipment to transport the product off of the curtain sided lorry to kerbside. Additionally the client has to make sure there is suitable access for all products delivered. Due to the high specification of our products and in particular the glass in our rooflights, they can be heavy and this needs to be taken into account by the client. Specific weights for each product can be found within the technical drawings of each type of rooflight.
How much will it cost to be delivered to my property?
We are able to deliver to anywhere in the UK, prices are below:
England and Wales – £99 (plus VAT)
Scotland and Ireland – £250 (plus VAT)
Can I pick up the rooflight?
It is possible to pick up from our storage facility in Essex for no fee. On order we will provide the full pick up address and dimensions of the rooflights purchased,including packaging. Please take into consideration that our rooflights can be large and heavy and can be difficult to transport safely without specialist vehicles. We will require a your vehicle license plate to allow security enter the premises.
Is next day delivery possible?
Next day is possible for stock orders in some areas as long as you order before 11am Monday-Thursday. This incurs an additional charge of £25 (plus VAT).
How do you install a rooflight?
Please find below links to download the installation manuals for each of our rooflight systems. With all roof glazing systems, a shallow pitch could allow water to collect on the glass; therefore we strongly recommend EOS rooflights are installed on a slope between 3° and 30°.
Ultimate Installation Guide for Fixed Rooflights
Alternatively you can watch our installation video to assist fitting of your rooflight.
What is an upstand and how can i build one?
To meet building regulations a rooflight will need at least 150mm clearance from your flat roof. For more information and a guide on how to build an upstand click here.
Do you include an upstand?
Our insulated timber upstands are an optional feature on our fixed rooflights but come as standard on all other models. Please note that all our certification is based on the rooflights being installed with an upstand supplied by EOS.
Why do i need a pitch on my rooflight?
A pitch on your rooflight is important to allow water to run off the top of the glass and not pool on top. We recommend a minimum pitch of 3 degrees, however this can differ on some products, please check individual product specifications for more details.
Thermal Efficiency & Quality Assurance
What guarantees do you offer and what are your terms and conditions?
What U values do the EOS rooflights achieve?
A ‘U value’ is a measure of heat loss. It is expressed in W/m2K, and shows the amount of heat lost in watts (W) per square metre of material when the temperature (K) outside is at least one degree lower. The lower the U value, the better the insulation provided by the material.
Our Eco rooflights have been tested under the same classification and achieve a whole rooflight U value of 0.65 W/m2K.
What other test requirements do the EOS rooflights achieve?
Our rooflights have been tested to achieve full compliance with the following:
- Water Tightness to EN1873 3
- Acoustic Performance 34 (-2, -6) dB to EN/ISO 717-1
- Air Tightness Class 4 (600Pa) to EN12207/EN1026
You can also see individual spec sheets:
Toughened v Laminated glass
Toughened or tempered glass is a type of safety glass processed by controlled thermal treatments to increase its strength compared with normal glass. Toughened glass, when broken, will crumble into small granular chunks instead of splintering into jagged shards. The granular chunks are less likely to cause injury. Laminated glass is a type of safety glass that holds together when shattered. In the event of breaking, it is held in place by an interlayer between its two or more layers of glass. The interlayer keeps the layers of glass bonded even when broken, and its high strength prevents the glass from breaking up into large, sharp pieces. Please note that all our rooflights have toughened outer panes and laminated inner panes.
Are bespoke sizes available?
We offer a number of standard stock sizes, as stated on the product pages. If the sizes do not meet your criteria, then we can provide bespoke rooflight sizes; please note these would be on a 4-5 week delivery from time of order.
Can I have a manually opening rooflight?
All our opening rooflights are fitted with an electrically operated chain 24v DC actuator, which is integrated into the timber upstand (a timber upstand is compulsory with all opening lights). It comes complete with a keypad and control box for wiring and commissioning by others. A manual option is not available.
Can I have rain or window sensors on my opening rooflight?
Rain, wind and rain/wind sensors are available. See our a blog post or contact us for further information.
What colours are available?
The rooflight sash is finished in RAL 7043 (70% Gloss) as standard. Special colours are available on our bespoke systems.
Can I achieve a ‘frameless’ look internally?
The timber upstands are designed to match up with the internal plasterboard line, thus providing a continuous line all the way to the top of the wall and achieving a ‘frameless’ appearance.
Why does the rooflight have a black band around the perimeter?
The 115mm silkscreen band around the perimeter of the rooflight is for UV protection of the sealing and upstand.
Do you have a brochure?
You can find a link to download our brochure here.