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Rooflight Payment Terms

What are the payment terms on stock rooflights?

As stock rooflights are available within 2 – 5 days, we require full payment at point of order. Order confirmations, together with technical drawings, will then be emailed to you, with confirmed delivery dates.

What are the payment terms on bespoke rooflights?

50% of payment is taken on order of the rooflights and the remaining 50% due 3 days before delivery.

Delivery

What’s the delivery process?

Once ordered, your rooflights are delivered directly from our storage area in Barking, Essex. To enable us to offer a nationwide delivery service, we work closely with a freight company that arranges delivery directly to your chosen address. All delivery vehicles are curtain sided lorries unless agreed otherwise. For more information read our blog on receiving your rooflight.

Please note that we offer a kerbside delivery service only. It is the client’s responsibility to have enough manpower or the necessary lifting equipment to transport the product off of the curtain sided lorry to kerbside. Additionally the client has to make sure there is suitable access for all products delivered. Due to the high specification of our products and in particular the glass in our rooflights, they can be heavy and this needs to be taken into account by the client. Specific weights for each product can be found within the technical drawings of each type of rooflight.

How much will it cost to be delivered to my property?

We are able to deliver to anywhere in the UK, prices are below:

England and Wales – £99 (plus VAT)

Scotland and Ireland – £250 (plus VAT)

Can I pick up the rooflight?

It is possible to pick up from our storage facility in Essex for no fee. On order we will provide the full pick up address and dimensions of the rooflights purchased,including packaging. Please take into consideration that our rooflights can be large and heavy and can be difficult to transport safely without specialist vehicles. We will require a your vehicle license plate to allow security enter the premises.

Is next day delivery possible?

Next day is possible for stock orders in some areas as long as you order before 11am Monday-Thursday. This incurs an additional charge of £25 (plus VAT).

Installation

How do you install a rooflight?

Please find below links to download the installation manuals for each of our rooflight systems. With all roof glazing systems, a shallow pitch could allow water to collect on the glass; therefore we strongly recommend EOS rooflights are installed on a slope between 3° and 30°.

Ultimate Installation Guide for Fixed Rooflights

Fixed – Installation guide (with upstand)

Fixed – Installation guide (no upstand)

Electric Opening – Installation guide (with upstand)

Eco – Installation guide (with upstand)

Walk On – Installation guide (with upstand)

Alternatively you can watch our installation video to assist fitting of your rooflight.

What is an upstand and how can i build one?

To meet building regulations a rooflight will need at least 150mm clearance from your flat roof. For more information and a guide on how to build an upstand click here.

Do you include an upstand?

Our insulated timber upstands are an optional feature on our fixed rooflights but come as standard on all other models. Please note that all our certification is based on the rooflights being installed with an upstand supplied by EOS.

Why do i need a pitch on my rooflight?

A pitch on your rooflight is important to allow water to run off the top of the glass and not pool on top. We recommend a minimum pitch of 3 degrees, however this can differ on some products, please check individual product specifications for more details.

Thermal Efficiency & Quality Assurance

What guarantees do you offer and what are your terms and conditions?

EOS will be liable for a period of ten years (two years for all actuators & peripherals) from the date of delivery of materials to site, providing the defect can be proven to be a manufacturing fault.

Download Guarantee Document

Download Terms and Conditions Document

What U values do the EOS rooflights achieve?

A ‘U value’ is a measure of heat loss. It is expressed in W/m2K, and shows the amount of heat lost in watts (W) per square metre of material when the temperature (K) outside is at least one degree lower. The lower the U value, the better the insulation provided by the material.

Our Fixed, WalkOn and Opening rooflights have been tested in accordance with EN/ISO10077-1/2, EN673 & DS418 and achieve a whole rooflight U value of 0.97 W/m2K.

Our Eco rooflights have been tested under the same classification and achieve a whole rooflight U value of 0.65 W/m2K.

What other test requirements do the EOS rooflights achieve?

Our rooflights have been tested to achieve full compliance with the following:

  • Water Tightness to EN1873 3
  • Acoustic Performance 34 (-2, -6) dB to EN/ISO 717-1
  • Air Tightness Class 4 (600Pa) to EN12207/EN1026

You can also see individual spec sheets:

Fixed – Spec and Data Sheet

Opening – Spec and Data Sheet

Eco – Spec and Data Sheet

WalkOn – Spec and Data Sheet

Toughened v Laminated glass

Toughened or tempered glass is a type of safety glass processed by controlled thermal treatments to increase its strength compared with normal glass. Toughened glass, when broken, will crumble into small granular chunks instead of splintering into jagged shards. The granular chunks are less likely to cause injury. Laminated glass is a type of safety glass that holds together when shattered. In the event of breaking, it is held in place by an interlayer between its two or more layers of glass. The interlayer keeps the layers of glass bonded even when broken, and its high strength prevents the glass from breaking up into large, sharp pieces. Please note that all our rooflights have toughened outer panes and laminated inner panes.

Options

Are bespoke sizes available?

We offer a number of standard stock sizes, as stated on the product pages. If the sizes do not meet your criteria, then we can provide bespoke rooflight sizes; please note these would be on a 4-5 week delivery from time of order.

Can I have a manually opening rooflight?

All our opening rooflights are fitted with an electrically operated chain 24v DC actuator, which is integrated into the timber upstand (a timber upstand is compulsory with all opening lights). It comes complete with a keypad and control box for wiring and commissioning by others. A manual option is not available.

Can I have rain or window sensors on my opening rooflight?

Rain, wind and rain/wind sensors are available. See our a blog post or contact us for further information.

What colours are available?

The rooflight sash is finished in RAL 7043 (70% Gloss) as standard. Special colours are available on our bespoke systems.

General

Can I achieve a ‘frameless’ look internally?

The timber upstands are designed to match up with the internal plasterboard line, thus providing a continuous line all the way to the top of the wall and achieving a ‘frameless’ appearance.

Why does the rooflight have a black band around the perimeter?

The 115mm silkscreen band around the perimeter of the rooflight is for UV protection of the sealing and upstand.

Do you have a brochure?

You can find a link to download our brochure here.

4.86 Average

201 Reviews

Anonymous

Friendly, helpful and informative customer service. Good product and quick delivery.

Posted 1 month ago

Kairen

Beautifully designed, high spec, and look fantastic. Simple website and helpful service from guys at EOS. Prompt delivery. This is a quality product.

Posted 1 month ago

Lee

Morning big thanks to Chris and his team, very helpful their product is by far the best complete roof light system out there. I highly recommend this company will be using them again, ps also very easy to install Kind regards Lee

Posted 1 month ago

Sarah

They were extremely efficient and most of all knowledgable about their products - they offered detailed information and were extremely patient with all my questions. They managed to ship the product very quickly and it arrived to us the same week. Very happy with EOS. The product itself is great!

Posted 1 month ago

Clifford Nicholson

Very efficient and easy to deal with.

Posted 1 month ago

Tim Lancaster

The roof light that I ordered arrived on time and appears to be very well made. The instructions were clear and my builder had no problems installing it, other than in getting it onto the roof as it is very heavy. The roof light looks good and I am glad that I was able to buy one with such a good U value as I wanted the light without the loss of heat.

Posted 1 month ago

Mark Harris

Great service, nothing is a hassle and super helpful

Posted 1 month ago

Carl Smith

Prompt delivery, excellent quality and easy to install, a great product.

Posted 1 month ago

Anonymous

EoS and their staff were very helpful in design and specification for a large skylight. They gave top quality support in the runnup to installation and were very accommodating in helping to source correct vehicle to crane in said (very heavy) skylight.

Posted 1 month ago

Kay

I'm delighted with my EOS roof lights. I had to choose roof lights that were slightly smaller than I wanted, due to design constraints, but the amount of light provided is wonderful and unexpected. The whole kitchen is lit up, even when the curtains are closed across our french doors. Many thanks EOS, A happy customers.

Posted 1 month ago

Timothy Rickford

Very happy with the service from EOS staff and quality of the product. Would definitely use again.

Posted 1 month ago

Anonymous

Great after sales support and service from knowledgeable staff. Also a really good quality product.

Posted 1 month ago

Anonymous

Excellent service! The windows are gorgeous and their staff are always so available and happy to answer questions on short notice, and I had a lot!

Posted 1 month ago

Sarah Willett

Really helpful on specifying size and advice on installing.

Posted 1 month ago

Anonymous

Really nice company - fast, efficient and pleasant in all my dealings with them. There was a delivery error and they worked hard to find a solution as quickly as possible and did everything they said they would. Really impressed all round - when you are having an extension on your house, you end up dealing with lots of suppliers. I wish they were all as good as EOS.

Posted 1 month ago

Rebecca Phillips

Eos gave us a really good service, good communication throughout, most importantly the roof lights are amazing - really good quality and look great

Posted 1 month ago

Luke Carroll

Ease of installation and provided a huge amount of light to our extension. We chose the electric opening option which is fantastic for ventilation.

Posted 2 months ago

Rebecca Phillips

Very good service but most importantly excellent quality roof lights, very pleased thank you

Posted 2 months ago

Anonymous

They delivered what I wanted!

Posted 2 months ago

Anonymous

Good service and communication, competitive prices. Very helpful and understanding.

Posted 2 months ago

Colin Nelson

Great product, helpful customer service staff who answered any question I had.

Posted 2 months ago