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Rooflight Payment Terms

What are the payment terms on stock rooflights?
As stock rooflights are available within 2 – 5 days, we require full payment at point of order. Order confirmations, together with technical drawings, will then be emailed to you, with confirmed delivery dates.
What are the payment terms on bespoke rooflights?
50% of payment is taken on order of the rooflights and the remaining 50% due 3 days before delivery.

Delivery

What’s the delivery process?
Once ordered, your rooflights are delivered directly from our storage area in Barking, Essex. To enable us to offer a nationwide delivery service, we work closely with a freight company that arranges delivery directly to your chosen address. All delivery vehicles are curtain sided lorries unless agreed otherwise. For more information read our blog on receiving your rooflight.

Please note that we offer a kerbside delivery service only. It is the client’s responsibility to have enough manpower or the necessary lifting equipment to transport the product off of the curtain sided lorry to kerbside. Additionally the client has to make sure there is suitable access for all products delivered. Due to the high specification of our products and in particular the glass in our rooflights, they can be heavy and this needs to be taken into account by the client. Specific weights for each product can be found within the technical drawings of each type of rooflight.

How much will it cost to be delivered to my property?
We are able to deliver to anywhere in the UK, prices are below:

England and Wales – £99 (plus VAT)

Scotland and Ireland – £250 (plus VAT)

Can I pick up the rooflight?
It is possible to pick up from our storage facility in Essex for no fee. On order we will provide the full pick up address and dimensions of the rooflights purchased,including packaging. Please take into consideration that our rooflights can be large and heavy and can be difficult to transport safely without specialist vehicles. We will require a your vehicle license plate to allow security enter the premises.
Is next day delivery possible?
Next day is possible for stock orders in some areas as long as you order before 11am Monday-Thursday. This incurs an additional charge of £25 (plus VAT).

Installation

How do you install a rooflight?
Please find below links to download the installation manuals for each of our rooflight systems. With all roof glazing systems, a shallow pitch could allow water to collect on the glass; therefore we strongly recommend EOS rooflights are installed on a slope between 3° and 30°.

Ultimate Installation Guide for Fixed Rooflights

Fixed – Installation guide (with upstand)

Fixed – Installation guide (no upstand)

Electric Opening – Installation guide (with upstand)

Eco – Installation guide (with upstand)

Walk On – Installation guide (with upstand)

Alternatively you can watch our installation video to assist fitting of your rooflight.

What is an upstand and how can i build one?
To meet building regulations a rooflight will need at least 150mm clearance from your flat roof. For more information and a guide on how to build an upstand click here.
Do you include an upstand?
Our insulated timber upstands are an optional feature on our fixed rooflights but come as standard on all other models. Please note that all our certification is based on the rooflights being installed with an upstand supplied by EOS.
Why do i need a pitch on my rooflight?
A pitch on your rooflight is important to allow water to run off the top of the glass and not pool on top. We recommend a minimum pitch of 3 degrees, however this can differ on some products, please check individual product specifications for more details.

Thermal Efficiency & Quality Assurance

What guarantees do you offer and what are your terms and conditions?
EOS will be liable for a period of ten years (two years for all actuators & peripherals) from the date of delivery of materials to site, providing the defect can be proven to be a manufacturing fault.

Download Guarantee Document

Download Terms and Conditions Document

What U values do the EOS rooflights achieve?
A ‘U value’ is a measure of heat loss. It is expressed in W/m2K, and shows the amount of heat lost in watts (W) per square metre of material when the temperature (K) outside is at least one degree lower. The lower the U value, the better the insulation provided by the material.

Our Fixed, WalkOn and Opening rooflights have been tested in accordance with EN/ISO10077-1/2, EN673 & DS418 and achieve a whole rooflight U value of 0.97 W/m2K.

Our Eco rooflights have been tested under the same classification and achieve a whole rooflight U value of 0.65 W/m2K.

What other test requirements do the EOS rooflights achieve?
Our rooflights have been tested to achieve full compliance with the following:

  • Water Tightness to EN1873 3
  • Acoustic Performance 34 (-2, -6) dB to EN/ISO 717-1
  • Air Tightness Class 4 (600Pa) to EN12207/EN1026

You can also see individual spec sheets:

Fixed – Spec and Data Sheet

Opening – Spec and Data Sheet

Eco – Spec and Data Sheet

WalkOn – Spec and Data Sheet

Toughened v Laminated glass
Toughened or tempered glass is a type of safety glass processed by controlled thermal treatments to increase its strength compared with normal glass. Toughened glass, when broken, will crumble into small granular chunks instead of splintering into jagged shards. The granular chunks are less likely to cause injury. Laminated glass is a type of safety glass that holds together when shattered. In the event of breaking, it is held in place by an interlayer between its two or more layers of glass. The interlayer keeps the layers of glass bonded even when broken, and its high strength prevents the glass from breaking up into large, sharp pieces. Please note that all our rooflights have toughened outer panes and laminated inner panes.

Options

Are bespoke sizes available?
We offer a number of standard stock sizes, as stated on the product pages. If the sizes do not meet your criteria, then we can provide bespoke rooflight sizes; please note these would be on a 4-5 week delivery from time of order.
Can I have a manually opening rooflight?
All our opening rooflights are fitted with an electrically operated chain 24v DC actuator, which is integrated into the timber upstand (a timber upstand is compulsory with all opening lights). It comes complete with a keypad and control box for wiring and commissioning by others. A manual option is not available.
Can I have rain or window sensors on my opening rooflight?

Rain, wind and rain/wind sensors are available. See our a blog post or contact us for further information.

What colours are available?
The rooflight sash is finished in RAL 7043 (70% Gloss) as standard. Special colours are available on our bespoke systems.

General

Can I achieve a ‘frameless’ look internally?
The timber upstands are designed to match up with the internal plasterboard line, thus providing a continuous line all the way to the top of the wall and achieving a ‘frameless’ appearance.
Why does the rooflight have a black band around the perimeter?
The 115mm silkscreen band around the perimeter of the rooflight is for UV protection of the sealing and upstand.
Do you have a brochure?
You can find a link to download our brochure here.

4.82 Average

312 Reviews

Anonymous

Recently purchased an electric roof light from EOS. Very happy with the finished product, study and functions very well. It also looks very stylish. I received excellent customer service from EOS at all stages, they couldn't have been more helpful. Highly recommended.

Posted 1 month ago

Anonymous

Great Rooflights , simple to fit and swift delivery, many Thanks

Posted 2 months ago

Liam Grenander

Very professional customer support / sales team. Dealt with our roof light enquiry quickly and kept me updated on transit and delivery. Will be purchasing roof lights from them again when our projects require them.

Posted 2 months ago

Brad Lander - Bailand Construction Ltd

EOS Rooflights were knowledgable in their field, very helpful and the products (Roof Lantern and Flat glass roof lights) were of a good quality. The Roof lights were easily installed and full installation instructions were supplied for those who are installing for the first time. Would recommend.

Posted 2 months ago

A Memet

Very efficient with processing my order and delivery. I ordered a 3M roof lantern and a smaller flat roof light. Both were simple to install on my own upstands and they both look great. My only negative was the cost was a lot for what they are but I don’t think eos are excessively expensive, I think the roof lanterns themselves are what’s pricey. Anyhow I’m happy 😃

Posted 5 months ago

Leo

EOS were brilliant all through the consultation/sales process and delivery. The skylight looks great and works a treat with the electronic switch. Their after-care support was also very helpful and patient when we mistakenly thought we had an issue. Would highly recommend them.

Posted 5 months ago

Jonathan Tregidga Buyer at Legacy

As a company we have used EOS for some time. We use the EOS Rooflight Flexi Lid product a lot and also the EOS Smoke Vent Rooflight AOV on our projects. We cannot fault the company for the service, communication and value for money.

Posted 6 months ago

Tom

Excellent products, great customer service and post sales support! Unfortunately the courier damaged our roof lights slightly, however EOS went above and beyond to rectify! Special mention to Natalie O’Hara in ops, she was so helpful, prompt and a real pleasure to deal with! Highly recommend EOS!

Posted 7 months ago

Anonymous

Great delivery, great product. Really helpful customer service to organise the delivery of the rooflight

Posted 8 months ago

Wayne

My Eos rooflight turned up on time as always, simple to install and looks great, throws so much light into what was a dark space, the quality of the rooflight is amazing, I will continue buying from Eos in the future,

Posted 9 months ago

Clive Woodford

The rooflights are a key feature externally of the property as they are prominent on the flat roof. They are angled by 15 degrees to allow the south facing sun to enter the house maximising natural light and also utilising any solar gain. The majority are triple glazed, with a couple of larger opening lights being double glazed. Internally they provide so much light and the light shafts are a characteristic of the internal architecture given that there are 15 within the house. The ordering and supply process was straightforward and installing them worked well with the pre-made upstands. All in all a very satisfactory and successful decision to select Eos rooflights.

Posted 10 months ago

Mr Jones

I was after rooflights with laminated glass and of good quality! I contacted EOS after seeing and viewing their products. They fitted the requirements. The service was first rate, nothing was a problem and the drawings to work before delivery excellent. Would highly recommend.

Posted 11 months ago

Matt Wilson

Great quality rooflight, delivery was as planned and on time. We will be using this company again.

Posted 11 months ago

Dave R

Professional and friendly throughout. Delivery was prompt and product is great.

Posted 1 year ago

Mr J Tregidga Buyer (Legacy Construction)

As always the service was excellent. Item was installed and gave us the finish that we expected and is a quality product to go with our quality development. EOS never seem to deliver on quality and in service

Posted 1 year ago

Chris Law

Most importantly, a brilliant product - we are absolutely delighted. On top of that, great customer service and excellent price.

Posted 1 year ago

Anonymous

Great communication and customer service. Lovely staff, all willing to help. Delivery was swift and hassle free. Awesome rooflight. Great feature to our ongoing project. If I needed another rooflight, I would definitely use EOS again.

Posted 1 year ago

Anonymous

Excellent customer service and advice and top quality product. Thank you

Posted 1 year ago

Carl

Eos Rooflights were absolutely brilliant from start to finish. The product is excellent quality and the service I received so second to none. I will defo be using Eos Rooflights for all my future projects.

Posted 1 year ago

Kara

Really happy with the 3x1.5m rooflight - super quality and easy to install. Thank you

Posted 1 year ago

Sam Firth

The team at ESO's are really helpful and friendly. The customer service is excellent, with prompt replies and a wealth of knowledge. The delivery was tricky with restricted space and a lot of rooflights, EOS's made this process run smoothly. Would definitely recommend ESO. Very happy with the product and the company.

Posted 1 year ago