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Receiving Your Rooflight

There are a number of factors to consider when handling a brand new rooflight. From the moment that it arrives, it is vital to treat it with the care that it deserves, and this involves applying some simple but essential rules.

By following these steps prior to installation, you should be left with a skylight that is in pristine condition; but failing to apply a little common sense could result in a very costly mistake – this is especially true when the rooflight itself comes almost fully assembled.

Step 1: Lifting Your Rooflight

Weights of rooflights on CAD drawingsWe here at EOS Rooflights take a number of steps to pack each rooflight in a way that minimises the risk of damage during transit. Your rooflight will have to be unloaded off of a curtain sided lorry. This will be almost impossible without lifting equipment or the correct amount of labor. To work out the amount of people to safely offload your rooflight see the top right of the relevant drawings for weights (this includes packaging) divide this number by 30 to give you the required number. It is very impotent to have the means of offloading as this can incur additional delivery charges. You can find our stock rooflight drawings under downloads.

Two people may be sufficient to lift the product, but at the same time it may be a good idea to have one or two other people that can remove packaging safely. If two or three people can complete the job comfortably, an extra person can help to ‘organise’ the situation and observe everything to protect the unit and the surrounding areas from damage.

Please Remember. It is one thing to try to avoid damaging the unit, but it is even more important to protect those who are involved with the job.

Health and safety procedures and training should always take effect in the workplace, but it can sometimes be a different story when carrying out heavy lifting in a building site environment.

The difference between success and injury will be ensuring a sufficient number of people for the unpacking and lifting and carrying items safely. Any units with glass elements will always be heavy, which is why extra care should be taken at all levels.

Would you like to find out more?

If you would like further information about EOS, our products and how we can help, why not request a brochure.?

Step 2: The Unpacking Process

You may want to consider where you unpackage your rooflight as one of the hardest processes is getting the skylight on to the roof. Unpacking at floor level allows you to remove the heavy create and protection and upstands can also be detached from the lid to allow for more manageable lifting. Although without the protection your rooflight will be more prone to scratches and damage.
EOS rooflight light being delivered and unpacked
This unpacking process also leads to another important point. No matter what your attitude may be towards manufacturer’s instructions, you should be sure to remove these documents and put them to one side for easy access. It may sound like we are stating the obvious here, but losing the instructions will be a major inconvenience!

Paperwork is easily damaged in the excitement of removing this sort of heavy object from its packaging, and there will also be other important information about the warranty, safety considerations and other documentation included.

The issue of items slipping out unnoticed also applies to any fixings that may be supplied with the skylight. Although the utmost care is taken to secure flashing and fixings during the packaging process, there is always the potential for items to become dislodged when everything is in transit. Carelessly discarding excess packaging with secluded fixtures and fittings could prove to be even more of a headache than missing documents!

Step 3: Storing The Rooflight

If there is going to be an extended period of time between removing the roof light and the installation, you will also need to consider the best location for keeping the item. Flat and dry conditions will always ensure that your goods are kept in the best possible state. We strongly discourage rooflights being removed from the pallet and laid directly onto the floor, in strong sunlight this can cause a build up of heat resulting in the glass cracking.

If you are in any doubt about the suitability of your storage area, it may be best to leave the skylight in the packaging until it is required. When these products are packed in our warehouse, they are encased in materials that are designed to keep everything in the best possible condition.

As a team of experienced specialists, we are always available to discuss any concerns that you may have about receiving, unpacking and installing your roof light. All of these units are supplied in a form that is suitable for DIY-enthusiasts with the necessary carpentry skills, however, in order to be sure that your new rooflight is fitted both securely and efficiently, we advise that you contact a suitable contractor.

Please do not hesitate to get in touch with a member of our team if you have any questions.

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4.83 Average

315 Reviews

Anonymous

Easy to deal with, the pricing was great and delivery of 5 skylights was quick and stress free. One small problem was quickly resolved, great company.

Posted 5 months ago

Justin David Davis

Great product despatched and delivered very quickly

Posted 5 months ago

Anonymous

Great rooflights

Posted 5 months ago

Anonymous

Recently purchased an electric roof light from EOS. Very happy with the finished product, study and functions very well. It also looks very stylish. I received excellent customer service from EOS at all stages, they couldn't have been more helpful. Highly recommended.

Posted 6 months ago

Anonymous

Great Rooflights , simple to fit and swift delivery, many Thanks

Posted 7 months ago

Liam Grenander

Very professional customer support / sales team. Dealt with our roof light enquiry quickly and kept me updated on transit and delivery. Will be purchasing roof lights from them again when our projects require them.

Posted 7 months ago

Brad Lander - Bailand Construction Ltd

EOS Rooflights were knowledgable in their field, very helpful and the products (Roof Lantern and Flat glass roof lights) were of a good quality. The Roof lights were easily installed and full installation instructions were supplied for those who are installing for the first time. Would recommend.

Posted 7 months ago

A Memet

Very efficient with processing my order and delivery. I ordered a 3M roof lantern and a smaller flat roof light. Both were simple to install on my own upstands and they both look great. My only negative was the cost was a lot for what they are but I don’t think eos are excessively expensive, I think the roof lanterns themselves are what’s pricey. Anyhow I’m happy 😃

Posted 10 months ago

Leo

EOS were brilliant all through the consultation/sales process and delivery. The skylight looks great and works a treat with the electronic switch. Their after-care support was also very helpful and patient when we mistakenly thought we had an issue. Would highly recommend them.

Posted 11 months ago

Jonathan Tregidga Buyer at Legacy

As a company we have used EOS for some time. We use the EOS Rooflight Flexi Lid product a lot and also the EOS Smoke Vent Rooflight AOV on our projects. We cannot fault the company for the service, communication and value for money.

Posted 1 year ago

Tom

Excellent products, great customer service and post sales support! Unfortunately the courier damaged our roof lights slightly, however EOS went above and beyond to rectify! Special mention to Natalie O’Hara in ops, she was so helpful, prompt and a real pleasure to deal with! Highly recommend EOS!

Posted 1 year ago

Anonymous

Great delivery, great product. Really helpful customer service to organise the delivery of the rooflight

Posted 1 year ago

Wayne

My Eos rooflight turned up on time as always, simple to install and looks great, throws so much light into what was a dark space, the quality of the rooflight is amazing, I will continue buying from Eos in the future,

Posted 1 year ago

Clive Woodford

The rooflights are a key feature externally of the property as they are prominent on the flat roof. They are angled by 15 degrees to allow the south facing sun to enter the house maximising natural light and also utilising any solar gain. The majority are triple glazed, with a couple of larger opening lights being double glazed. Internally they provide so much light and the light shafts are a characteristic of the internal architecture given that there are 15 within the house. The ordering and supply process was straightforward and installing them worked well with the pre-made upstands. All in all a very satisfactory and successful decision to select Eos rooflights.

Posted 1 year ago

Mr Jones

I was after rooflights with laminated glass and of good quality! I contacted EOS after seeing and viewing their products. They fitted the requirements. The service was first rate, nothing was a problem and the drawings to work before delivery excellent. Would highly recommend.

Posted 1 year ago

Matt Wilson

Great quality rooflight, delivery was as planned and on time. We will be using this company again.

Posted 1 year ago

Dave R

Professional and friendly throughout. Delivery was prompt and product is great.

Posted 1 year ago

Mr J Tregidga Buyer (Legacy Construction)

As always the service was excellent. Item was installed and gave us the finish that we expected and is a quality product to go with our quality development. EOS never seem to deliver on quality and in service

Posted 1 year ago

Chris Law

Most importantly, a brilliant product - we are absolutely delighted. On top of that, great customer service and excellent price.

Posted 1 year ago

Anonymous

Great communication and customer service. Lovely staff, all willing to help. Delivery was swift and hassle free. Awesome rooflight. Great feature to our ongoing project. If I needed another rooflight, I would definitely use EOS again.

Posted 1 year ago

Anonymous

Excellent customer service and advice and top quality product. Thank you

Posted 1 year ago