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Conditions of Sale for EOS Rooflights Ltd

Section 1 General

All contracts (”Contracts”) entered into, with EOS Rooflights Ltd, with customers (“Customer”) for the supply of goods (“Goods”) are subject to these Conditions of Sale (“Conditions”). All other terms and conditions are excluded.

Section 2 Contract

2.1 Acceptance of your order by EOS will be issued to the Customer upon full payment being received.

2.2 Completion of the contract between EOS and the Customer will take place on dispatch of your order unless notification is issued that your order has not be accepted.

2.3 All documents, material and information issued by EOS as well as all samples, technical data, instructions, prototypes, drawings and similar are the property of EOS along with the intellectual property in the same which shall not, without EOS’s written consent, be published or made available to third parties.

Section 3 Delivery and liability for performance

3.1. Deliveries of Goods shall a) be to the agreed location, b) be deemed to take place and the risk of damage to or loss of the Goods shall pass to the Customer, on arrival at the location. If the Customer is unable to take delivery on the date and/or time agreed risk in the Goods will pass to the Customer which will be deemed to have been delivered and EOS may store and insure the Goods at the Customer’s expense.

3.2 EOS shall use reasonable endeavours to meet dates or times of delivery but shall not be liable a) at all for late delivery or b) for delay in, or non-performance of, obligations resulting from industrial action, trade disputes, government actions, breakdown in manufacturing machinery, failure of suppliers or events beyond EOS’s reasonable control.

Section 4 Complaints and Warranty

4.1 On delivery of Goods the product must be examined and (prior to parting with Goods) defects must be notified by the Customer in writing and where practicable, without damaging packing.

4.2 Subject to this section, EOS warrants that Goods will be free from material defects for a period of 10 years from the time that risk in them passes to the Customer. The glass panes are only subject to a warranty period of 10 years from the day of production as stamped on the spacer track of the pane. EOS shall have no liability for such defects if the Customer does not notify these immediately in writing to EOS when the defects are or should have been discovered. EOS shall have no liability for defects which a) are notified outside the warranty period or b) which were or should have been discovered as part of the Customer’s examination of Goods upon their delivery.

4.3 In the event of a breach of warranty EOS shall at its option as soon as reasonably practicable take such steps to render such Goods in accordance with such warranty or supply new or equivalent or at its option to refund the whole or a proportionate part of such sums paid in respect of the defective Goods. The Customer undertakes to return the defective Goods to the original kerb side delivery location. EOS will incur any delivery charges and the Customer undertakes to bear all other costs (e.g. labour, installation, dismantling, connecting, scaffolding etc.)

4.4 EOS shall be entitled to suspend its warranty obligations until such time as the Customer has paid all sums due to EOS.

4.5 EOS shall be under no liability under this warranty for defects arising from fair wear and tear, non-maintenance, installation or commissioning, accidental or wilful damage, negligence, failure to follow EOS’s instructions or recommendations (whether written or oral), or misuse or alteration or repair of Goods without EOS’s prior written approval or any of the above with respect to such items or parts of buildings (e.g. doors and windows) with which the Goods are connected or interact.

4.6 Any Goods replaced will belong to EOS and any repaired or replacement Goods will be warranted on these terms for the unexpired portion of the 10 year period.

Section 5 Liability and Exclusion of Liability; Product Liability

5.1 EOS does not exclude or limit its liability in negligence for death or personal injury, or for fraud or wilful default, or otherwise insofar as any exclusion or limitation of its liability is void, prohibited or unenforceable by law.

5.2. Subject to section 4 and clause 5.1, all representations, warranties and conditions implied by trade custom, course of dealing, statute, common law or otherwise are excluded to the fullest extent permitted by law.

5.3. Subject to clause 5.1, in no circumstances shall EOS be liable to the Customer, in contract, tort, negligence or otherwise, for any incidental or consequential loss including, without limitation, any loss of profit, business, revenue, goodwill or anticipated savings or earnings (including interest on monies withheld by a third party) or for any special, exemplary, liquidated or consequential damages or penalties of whatever nature or other financial loss whatsoever arising out of or in connection with any contract for the supply of Goods or their use or resale (if applicable) by the Customer.

5.4 In the event that notwithstanding these Conditions EOS is found liable to the Customer liability under this Contract or otherwise shall in no event exceed the price paid for the Goods under the relevant Contract.

5.5 Where Goods are sold under a consumer transaction (as defined by the Consumer Transactions (Restrictions on Statements) Order 1976) the statutory rights of the Customer are not affected by these Conditions.

5.6 The parties hereby confirm no term of the Contract shall or shall purport, to confer on any third party any right to enforce any term for the purposes of the Contracts (Rights of Third Parties) Act 1999.

Section 6 Retention of Title

6.1 Notwithstanding the passing of risk in the Goods to the Customer, Goods shall remain EOSs and EOS shall retain title and ownership until it has received cleared payment in full in respect of (a) all sums due to EOS for the Goods which are the subject of the Contract and (b) all other sums which may become due to EOS from the Customer under any other contract or on any account.

Section 7 Cancellation

7.1 EOS will only agree to cancellation on condition that all costs and expenses incurred by EOS up to the time of cancellation and all loss of its profits and other loss or damage resulting to the company will be paid forthwith by the Customer.

Section 8 Price and Payment

8.1 The price for the Goods is stated on EOS’s website and/or Order Acknowledgement. Unless otherwise stated Value Added Tax and other duties, charges or expenses are payable.

8.2 Unless otherwise stated, full payment is required up front. For customers with a credit account, the time for cleared payment for the Goods is 30 days from the date of the invoice unless otherwise agreed in writing.

8.3 EOS reserves the right to claim interest under the Late Payment of Commercial Debts (Interest) Act 1998 as an alternative to Section 8.2.

8.4 Without agreement in writing the Customer may not a) set off or withhold any payment due to EOS or b) assign the Contract or any of its part.

Section 9 Governing Law and Disputes

9.1 The Contract shall be subject to English law and the English courts.

9.2 Disputes or differences arising under or in relation to the Contract may be referred at any time to adjudication by serving on the other a written notice setting out the nature and a brief description of the dispute and the nature of the redress or the remedy sought. Any adjudication shall be carried out pursuant to the Model Adjudication Procedures published by the Construction Industry Council current at the time of the reference. The Adjudicator shall be agreed or at the option of either party the nominating body shall be the Royal Institute of Chartered Surveyors.

9.3 The provisions of these Conditions are independent of each other, and the invalidity of any provision or portion shall not affect the validity or enforceability of any other provision. If any part of these Conditions is held by any court or tribunal of competent jurisdiction to be void, illegal or unenforceable then it shall be deemed to be severed from these Conditions, the remaining provisions of which shall continue in full force and effect.

4.79 Average

105 Reviews

Ollie Chance

Order placed - Drawings received for approval - Items delivered. Quick and friendly service delivered on time and fitted without hassle. Highly recommend

Posted 1 week ago

David Whatley

Very professional and straightforward - one of the few things on our project that went according to plan and in the time frame given to us!

Posted 1 week ago

Matthew Waldren

Our rooflights from EOS look stunning and 'make' our room. Our extension is flooded with light. The electric one functions really well. We couldn't fault the service from EOS. They were so helpful, especially as we needed a bespoke size rooflight. I did a lot of research into which rooflights to buy and EOS were the most cost-effective by far, and theirs is a quality product. Thanks to the entire team at EOS. We wouldn't hesitate to recommend you.

Posted 1 week ago

Mr Walker

Great quality, looked great on top of my fibreglass flat roof.

Posted 1 week ago

Laurence Nagel

Delivered on time with in the right budget and I never have to go back to them once fitted. A superb product ...

Posted 1 week ago

Sheila Roed

Ordered online for delivery within 2 days. Not yet fully installed, but looks really nice. Contacted the office and got efficient help from Elliot

Posted 1 week ago

Anonymous

Product was delivered with good protection and installation instructions. Could help with info on manual handling the unit to move and when installing. Now installed looks great.

Posted 1 week ago

Harry

The team at EOS were really helpful and quick with answering all my questions and went the extra mile with there customer service. The product is really good so I would recommend buying from these guys.

Posted 2 weeks ago

Alan Pettitt

Good price, helpful on information delivered promptly and well wrapped. Delivery cost seemed steep but I don't think that was under their control.

Posted 1 month ago

Anonymous

Great product looks really impressive, great service and help with queries

Posted 1 month ago

Andrew Bell

A great product and a great service from EOS. I would highly recommend them to anyone.

Posted 1 month ago

Penny Gordon

ordered 1m x 1.5m flat fixed skylight. Very heavy due to extra thick glass. Had to hire an SLA10 Material hoist to be safely lifted onto garage roof but cost was low for a day hire. Now installed looks great. Needs at least two strong adults to lift out of delivery van. Would have been better if delivery van supplied with equipment to offload. Easy to order via website pdf doc dimensions and installation instructions all good and customer service friendly and helpful and informative. Happy to recommend.

Posted 1 month ago

Anonymous

Quality and style

Posted 1 month ago

John Hartley

they were quick, they are good, they fitted

Posted 1 month ago

John O Sullivan

This is the second time I have purchased a 2 x 1 mt. non-opening rooflight from EOS. They are extremely well made and use much thicker glass than many other manufacturers. They were recommended to me by a high end door and glass systems company. If you need a rooflight I don't think you will find better than EOS. I am delighted with my purchases​.

Posted 2 months ago

John Miller

as the installers we thought the product well manufactured , expensive , no ventilation , the customer loved it , that's important , installers need to have installation tool box talk.

Posted 2 months ago

Amanda

Customer Service, payment terms and delivery were all excellent and the product of high quality and finish. Very happy to recommend.

Posted 2 months ago

Paul Morgan

EOS were excellent to deal with and very good at communicating about their products. I ordered three 1500 x 1000mm roof lights and two 600 x 600mm. The quality is fantastic and my new kitchen now looks amazing. The roof lights make a huge difference and bring in a huge amount off light. Also having one that opens via the electric control panel is a great feature on hot days. Paul. Ealing W5

Posted 2 months ago

Paul Morgan

EOS were excellent to deal with and very good at communicating about their products. I ordered three 1500 x 1000mm roof lights and two 600 x 600mm. The quality is fantastic and my new kitchen now looks amazing. The roof lights make a huge difference and bring in a huge amount off light. Also having one that opens via the electric control panel is a great feature on hot days. Paul. Ealing W5

Posted 2 months ago

Luke Carroll

I am a managing director of a London based design and build company and we use Eos roof lights on many of our projects. I have just put 2 electric opening 2m x 1m roof windows in my own home. I see many roof windows in my line of work and in my opinion Eos roof lights represent excellent quality and value for money.

Posted 2 months ago

Richard Brown

Rooflight arrived on the day promised and was a good quality product at a good price.

Posted 2 months ago