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Conditions of Sale for EOS Rooflights Ltd

Section 1 General

All contracts (”Contracts”) entered into, with EOS Rooflights Ltd, with customers (“Customer”) for the supply of goods (“Goods”) are subject to these Conditions of Sale (“Conditions”). All other terms and conditions are excluded.

Section 2 Contract

2.1 Acceptance of your order by EOS will be issued to the Customer upon full payment being received.

2.2 Completion of the contract between EOS and the Customer will take place on dispatch of your order unless notification is issued that your order has not be accepted.

2.3 All documents, material and information issued by EOS as well as all samples, technical data, instructions, prototypes, drawings and similar are the property of EOS along with the intellectual property in the same which shall not, without EOS’s written consent, be published or made available to third parties.

Section 3 Delivery and liability for performance

3.1. Deliveries of Goods shall a) be to the agreed location, b) be deemed to take place and the risk of damage to or loss of the Goods shall pass to the Customer, on arrival at the location. If the Customer is unable to take delivery on the date and/or time agreed risk in the Goods will pass to the Customer which will be deemed to have been delivered and EOS may store and insure the Goods at the Customer’s expense.

3.2 EOS shall use reasonable endeavours to meet dates or times of delivery but shall not be liable a) at all for late delivery or b) for delay in, or non-performance of, obligations resulting from industrial action, trade disputes, government actions, breakdown in manufacturing machinery, failure of suppliers or events beyond EOS’s reasonable control.

Section 4 Complaints and Warranty

4.1 On delivery of Goods the product must be examined and (prior to parting with Goods) defects must be notified by the Customer in writing and where practicable, without damaging packing.

4.2 Subject to this section, EOS warrants that Goods will be free from material defects for a period of 10 years from the time that risk in them passes to the Customer. The glass panes are only subject to a warranty period of 10 years from the day of production as stamped on the spacer track of the pane. EOS shall have no liability for such defects if the Customer does not notify these immediately in writing to EOS when the defects are or should have been discovered. EOS shall have no liability for defects which a) are notified outside the warranty period or b) which were or should have been discovered as part of the Customer’s examination of Goods upon their delivery.

4.3 In the event of a breach of warranty EOS shall at its option as soon as reasonably practicable take such steps to render such Goods in accordance with such warranty or supply new or equivalent or at its option to refund the whole or a proportionate part of such sums paid in respect of the defective Goods. The Customer undertakes to return the defective Goods to the original kerb side delivery location. EOS will incur any delivery charges and the Customer undertakes to bear all other costs (e.g. labour, installation, dismantling, connecting, scaffolding etc.)

4.4 EOS shall be entitled to suspend its warranty obligations until such time as the Customer has paid all sums due to EOS.

4.5 EOS shall be under no liability under this warranty for defects arising from fair wear and tear, non-maintenance, installation or commissioning, accidental or wilful damage, negligence, failure to follow EOS’s instructions or recommendations (whether written or oral), or misuse or alteration or repair of Goods without EOS’s prior written approval or any of the above with respect to such items or parts of buildings (e.g. doors and windows) with which the Goods are connected or interact.

4.6 Any Goods replaced will belong to EOS and any repaired or replacement Goods will be warranted on these terms for the unexpired portion of the 10 year period.

Section 5 Liability and Exclusion of Liability; Product Liability

5.1 EOS does not exclude or limit its liability in negligence for death or personal injury, or for fraud or wilful default, or otherwise insofar as any exclusion or limitation of its liability is void, prohibited or unenforceable by law.

5.2. Subject to section 4 and clause 5.1, all representations, warranties and conditions implied by trade custom, course of dealing, statute, common law or otherwise are excluded to the fullest extent permitted by law.

5.3. Subject to clause 5.1, in no circumstances shall EOS be liable to the Customer, in contract, tort, negligence or otherwise, for any incidental or consequential loss including, without limitation, any loss of profit, business, revenue, goodwill or anticipated savings or earnings (including interest on monies withheld by a third party) or for any special, exemplary, liquidated or consequential damages or penalties of whatever nature or other financial loss whatsoever arising out of or in connection with any contract for the supply of Goods or their use or resale (if applicable) by the Customer.

5.4 In the event that notwithstanding these Conditions EOS is found liable to the Customer liability under this Contract or otherwise shall in no event exceed the price paid for the Goods under the relevant Contract.

5.5 Where Goods are sold under a consumer transaction (as defined by the Consumer Transactions (Restrictions on Statements) Order 1976) the statutory rights of the Customer are not affected by these Conditions.

5.6 The parties hereby confirm no term of the Contract shall or shall purport, to confer on any third party any right to enforce any term for the purposes of the Contracts (Rights of Third Parties) Act 1999.

Section 6 Retention of Title

6.1 Notwithstanding the passing of risk in the Goods to the Customer, Goods shall remain EOSs and EOS shall retain title and ownership until it has received cleared payment in full in respect of (a) all sums due to EOS for the Goods which are the subject of the Contract and (b) all other sums which may become due to EOS from the Customer under any other contract or on any account.

Section 7 Cancellation

7.1 EOS will only agree to cancellation on condition that all costs and expenses incurred by EOS up to the time of cancellation and all loss of its profits and other loss or damage resulting to the company will be paid forthwith by the Customer.

Section 8 Price and Payment

8.1 The price for the Goods is stated on EOS’s website and/or Order Acknowledgement. Unless otherwise stated Value Added Tax and other duties, charges or expenses are payable.

8.2 Unless otherwise stated, full payment is required up front. For customers with a credit account, the time for cleared payment for the Goods is 30 days from the date of the invoice unless otherwise agreed in writing.

8.3 EOS reserves the right to claim interest under the Late Payment of Commercial Debts (Interest) Act 1998 as an alternative to Section 8.2.

8.4 Without agreement in writing the Customer may not a) set off or withhold any payment due to EOS or b) assign the Contract or any of its part.

Section 9 Governing Law and Disputes

9.1 The Contract shall be subject to English law and the English courts.

9.2 Disputes or differences arising under or in relation to the Contract may be referred at any time to adjudication by serving on the other a written notice setting out the nature and a brief description of the dispute and the nature of the redress or the remedy sought. Any adjudication shall be carried out pursuant to the Model Adjudication Procedures published by the Construction Industry Council current at the time of the reference. The Adjudicator shall be agreed or at the option of either party the nominating body shall be the Royal Institute of Chartered Surveyors.

9.3 The provisions of these Conditions are independent of each other, and the invalidity of any provision or portion shall not affect the validity or enforceability of any other provision. If any part of these Conditions is held by any court or tribunal of competent jurisdiction to be void, illegal or unenforceable then it shall be deemed to be severed from these Conditions, the remaining provisions of which shall continue in full force and effect.

4.83 Average

162 Reviews

Kevin Dean

Very good product and service from the team. Would recommend

Posted 1 week ago

Sam Phillips

We require 3 windows for 2 projects and they where very well priced and also had them in stock. will be using again.

Posted 1 week ago

James Payne Cook

For all the reasons I have rated them highly

Posted 1 week ago

Sunny Tiwana

Awsome company to deal with, item was out of stock online and thier guys found me what i needed and sorted delivery quickly and efficiently. Will defiantly recommend to others.

Posted 1 week ago

Stuart Herring

Good service and good communications on queries and time scales

Posted 2 weeks ago

Fiona Whyte

Their customer service was good. I was able to speak with someone quickly and easily by telephone or email to clarify points before I ordered my items. The ordering process was very easy and the items were delivered on time. Upon delivery there was a scratch on one of my rooflights. I contacted EOS immediately and they were happy to send a repair kit to me, free of charge, which arrived in the post within a few days of me speaking with them. I'm very pleased with the service I've received and the product looks great in my new extension!

Posted 2 weeks ago

Dawn Thomas

Beautiful roof lights - exceeded our expectations

Posted 2 weeks ago

Piero Realmuto

Good product and service. Have never let me down

Posted 2 weeks ago

Steve Orr

The roof lights arrived on time, were well protected in transit and all queries were answered to our satisfaction.

Posted 2 weeks ago

Leanne Wallser

Fantastic service, super helpful getting it all to Jersey and product is perfect for us. Thanks

Posted 1 month ago

Dr J Trinder

Swift. Delivery. Arrived as described. Straight forward payment arrangement. Great advice and support when planning project. Motorised rooflight works remarkably quietly. A little costly however compared to some competition.

Posted 1 month ago

Richard Simmons

They have provided us with a quality product

Posted 1 month ago

Anonymous

Product and delivery as expected.

Posted 1 month ago

Alan Oliver

Good product, delivered on time, and looks great in our new flat roof extension.

Posted 2 months ago

Mike Guirguis

I actually bought my roof lights on the back of EOS’s reviews section, and now my extension is nearing completion, (finally) I wanted to pass on my experience. I couldn’t be happier with my decision, its clearly a very high quality product and they look amazing in our new kitchen. They are heavy so make sure you have lots of strong guys on site. The staff are all very helpful and seem very knowledgable. Highly recommended them.

Posted 2 months ago

Nicole Gray

Excellent customer service. Really took the time to listen to our needs and help us find exactly what we wanted, within the time schedule from our builders. They were also flexible as the schedule shifted and always available for any questions. And beyond that, our roof lights look so amazing! So, I'm a very happy customer.

Posted 2 months ago

Ben Jennings

EOS were very helpful during the sales process, liaising directly with my builder to confirm requirements (when I was way out of my depth). My builder’s feedback post installation is that the windows are heavy duty and top quality, even when compared with more expensive options he’s fitted in the past. He’ll be recommending EOS for future builds.

Posted 2 months ago

Bill Greenaway

Product was just as promised and delivery and information excellent. We are very pleased with it.

Posted 2 months ago

Jason Berry

Really helpful when I called to order my roof lights explaining delivery info, weights, fitting instructions etc.., Really accommodating in facilitating a specific delivery time and date (at relatively short notice); finally the finished product, robust, elegant and fantastic. First class.

Posted 2 months ago

Andy

Very competitively priced!! Went the extra mile to help me out and gave all the support, advice and technical details that I needed for our project (Triple glazed - PassivHaus project) Will be sure to use EOS on any further Rooflight orders!!

Posted 2 months ago

Anonymous

Lovely skylight... I bought the fixed 1500*1000 and opening 1500*1000, both with upstands. Thanks to Chris for all his help. Tex - DA8

Posted 2 months ago