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Conditions of Sale for EOS Rooflights Ltd

Section 1 General

All contracts (”Contracts”) entered into, with EOS Rooflights Ltd, with customers (“Customer”) for the supply of goods (“Goods”) are subject to these Conditions of Sale (“Conditions”). All other terms and conditions are excluded.

Section 2 Contract

2.1 Acceptance of your order by EOS will be issued to the Customer upon full payment being received.

2.2 Completion of the contract between EOS and the Customer will take place on dispatch of your order unless notification is issued that your order has not be accepted.

2.3 All documents, material and information issued by EOS as well as all samples, technical data, instructions, prototypes, drawings and similar are the property of EOS along with the intellectual property in the same which shall not, without EOS’s written consent, be published or made available to third parties.

Section 3 Delivery and liability for performance

3.1. Deliveries of Goods shall a) be to the agreed location, b) be deemed to take place and the risk of damage to or loss of the Goods shall pass to the Customer, on arrival at the location. If the Customer is unable to take delivery on the date and/or time agreed risk in the Goods will pass to the Customer which will be deemed to have been delivered and EOS may store and insure the Goods at the Customer’s expense.

3.2 EOS shall use reasonable endeavours to meet dates or times of delivery but shall not be liable a) at all for late delivery or b) for delay in, or non-performance of, obligations resulting from industrial action, trade disputes, government actions, breakdown in manufacturing machinery, failure of suppliers or events beyond EOS’s reasonable control.

Section 4 Complaints and Warranty

4.1 On delivery of Goods the product must be examined and (prior to parting with Goods) defects must be notified by the Customer in writing and where practicable, without damaging packing.

4.2 Subject to this section, EOS warrants that Goods will be free from material defects for a period of 10 years from the time that risk in them passes to the Customer. The glass panes are only subject to a warranty period of 10 years from the day of production as stamped on the spacer track of the pane. EOS shall have no liability for such defects if the Customer does not notify these immediately in writing to EOS when the defects are or should have been discovered. EOS shall have no liability for defects which a) are notified outside the warranty period or b) which were or should have been discovered as part of the Customer’s examination of Goods upon their delivery.

4.3 In the event of a breach of warranty EOS shall at its option as soon as reasonably practicable take such steps to render such Goods in accordance with such warranty or supply new or equivalent or at its option to refund the whole or a proportionate part of such sums paid in respect of the defective Goods. The Customer undertakes to return the defective Goods to the original kerb side delivery location. EOS will incur any delivery charges and the Customer undertakes to bear all other costs (e.g. labour, installation, dismantling, connecting, scaffolding etc.)

4.4 EOS shall be entitled to suspend its warranty obligations until such time as the Customer has paid all sums due to EOS.

4.5 EOS shall be under no liability under this warranty for defects arising from fair wear and tear, non-maintenance, installation or commissioning, accidental or wilful damage, negligence, failure to follow EOS’s instructions or recommendations (whether written or oral), or misuse or alteration or repair of Goods without EOS’s prior written approval or any of the above with respect to such items or parts of buildings (e.g. doors and windows) with which the Goods are connected or interact.

4.6 Any Goods replaced will belong to EOS and any repaired or replacement Goods will be warranted on these terms for the unexpired portion of the 10 year period.

Section 5 Liability and Exclusion of Liability; Product Liability

5.1 EOS does not exclude or limit its liability in negligence for death or personal injury, or for fraud or wilful default, or otherwise insofar as any exclusion or limitation of its liability is void, prohibited or unenforceable by law.

5.2. Subject to section 4 and clause 5.1, all representations, warranties and conditions implied by trade custom, course of dealing, statute, common law or otherwise are excluded to the fullest extent permitted by law.

5.3. Subject to clause 5.1, in no circumstances shall EOS be liable to the Customer, in contract, tort, negligence or otherwise, for any incidental or consequential loss including, without limitation, any loss of profit, business, revenue, goodwill or anticipated savings or earnings (including interest on monies withheld by a third party) or for any special, exemplary, liquidated or consequential damages or penalties of whatever nature or other financial loss whatsoever arising out of or in connection with any contract for the supply of Goods or their use or resale (if applicable) by the Customer.

5.4 In the event that notwithstanding these Conditions EOS is found liable to the Customer liability under this Contract or otherwise shall in no event exceed the price paid for the Goods under the relevant Contract.

5.5 Where Goods are sold under a consumer transaction (as defined by the Consumer Transactions (Restrictions on Statements) Order 1976) the statutory rights of the Customer are not affected by these Conditions.

5.6 The parties hereby confirm no term of the Contract shall or shall purport, to confer on any third party any right to enforce any term for the purposes of the Contracts (Rights of Third Parties) Act 1999.

Section 6 Retention of Title

6.1 Notwithstanding the passing of risk in the Goods to the Customer, Goods shall remain EOSs and EOS shall retain title and ownership until it has received cleared payment in full in respect of (a) all sums due to EOS for the Goods which are the subject of the Contract and (b) all other sums which may become due to EOS from the Customer under any other contract or on any account.

Section 7 Cancellation

7.1 EOS will only agree to cancellation on condition that all costs and expenses incurred by EOS up to the time of cancellation and all loss of its profits and other loss or damage resulting to the company will be paid forthwith by the Customer.

Section 8 Price and Payment

8.1 The price for the Goods is stated on EOS’s website and/or Order Acknowledgement. Unless otherwise stated Value Added Tax and other duties, charges or expenses are payable.

8.2 Unless otherwise stated, full payment is required up front. For customers with a credit account, the time for cleared payment for the Goods is 30 days from the date of the invoice unless otherwise agreed in writing.

8.3 EOS reserves the right to claim interest under the Late Payment of Commercial Debts (Interest) Act 1998 as an alternative to Section 8.2.

8.4 Without agreement in writing the Customer may not a) set off or withhold any payment due to EOS or b) assign the Contract or any of its part.

Section 9 Governing Law and Disputes

9.1 The Contract shall be subject to English law and the English courts.

9.2 Disputes or differences arising under or in relation to the Contract may be referred at any time to adjudication by serving on the other a written notice setting out the nature and a brief description of the dispute and the nature of the redress or the remedy sought. Any adjudication shall be carried out pursuant to the Model Adjudication Procedures published by the Construction Industry Council current at the time of the reference. The Adjudicator shall be agreed or at the option of either party the nominating body shall be the Royal Institute of Chartered Surveyors.

9.3 The provisions of these Conditions are independent of each other, and the invalidity of any provision or portion shall not affect the validity or enforceability of any other provision. If any part of these Conditions is held by any court or tribunal of competent jurisdiction to be void, illegal or unenforceable then it shall be deemed to be severed from these Conditions, the remaining provisions of which shall continue in full force and effect.

4.80 Average

136 Reviews

Jake Thomas

We met EOS at the Homebuild Show in Birmingham as we wanted to see the rooflights before we bought them for our extension. We met with Elliot who answered all of our questions and helped out with our plans, as one of the sizes needed amending. The rooflights look beautiful in our kitchen. I would highly recommend EOS to anyone, especially if you this is your first build. Elliot couldn't of been more helpful with answering our queries.

Posted 1 month ago

Anonymous

Excellent product, very stylish and good quality

Posted 1 month ago

Anonymous

Our roof light with rain sensor add so much to our new extension. The window is great. EOS were a great help with waiting for our builders to be ready to install.

Posted 1 month ago

Tim Harris

The EOS rooflight we have installed is fantastic, the light within the room now is beautiful, the rooflight itself is a modern, slick design, it has transformed the space!

Posted 1 month ago

Anonymous

The finish is very good and the rooflight looks lovely. However, my builder has advised to be prepared for it to be a bit fiddly to fit. Now it is up, it looks great and is definitely how I had hoped it would look. Well worth the purchase.

Posted 1 month ago

Gavin Ward

Great product, excellent customer service, very easy process from order to installation. My builder has already recommended this product to other customer and is the best he has fitted!

Posted 1 month ago

James Fraser

High quality products

Posted 1 month ago

Rob O Carroll

Fantastic. Product really well made. And. Finished to very high standard

Posted 2 months ago

Anonymous

We were very pleased to find a stock rooflight which matched our requirements. The product has only just gone in but so far so good.

Posted 4 months ago

Nick Puxted

I found The sales person very helpful with our bespoke design. The roof light was delivered on time and we are very happy with the product.

Posted 4 months ago

Paul Anderson

from start to finish the service provided was friendly, helpful and professional. we are extremely pleased with the product, looks great and will definitely be using EOS in the future.

Posted 4 months ago

Buba

We ordered a rooflight, the staff were very helpful and giving an appropriate advice. Quick delivery and i’m very happy with the product. Defenitly Recomended

Posted 4 months ago

Sean Barrett

The people we dealt with on the phone were both polite and very helpful with our order, dealing with the whole process very efficently. The rooflights were delivered to site and our customers were very pleased with them once installed and the effect of such extra light into the extension. We would recommend EOS Rooflights as did visit other manufacturers prior to ordering them but found them to be a superior product overall.

Posted 4 months ago

Anonymous

The were very good at keeping you informed as to when the product was to be delivered even down to approx time of the day, very good and would use them again.

Posted 4 months ago

Anonymous

No complaints so far. Rooflights look great and arrived as promised.

Posted 4 months ago

Vassos Costas

I looked at quite a few of the competitors roof windows and none compared to the quality of EOS Rooflights. In situ, they look fantastic. I wanted to construct my own insulated up stands and the sales team at EOS provided plenty of quick technical info to assist. I also need to delay my order and EOS kindly agreed to store a large roof window for a couple of weeks until I had space on the job site. If you are planning to construct your own insulated up stands, beware of the amount of time it will take you or your carpenter and factor this cost against buying the up stands from EOS (you will need an onsite table saw, unless you have a workshop and adequate space for a glue up). Make sure you have a plan on how you are going to get the roof window to its final location prior to purchase-one of mine was 2.8m long and weighed circa 250kg-I had a relatively easy route to the installation point , but I doubt this will always be the case.

Posted 4 months ago

Anonymous

Very nice product, competitive prices and very professional communication. Having researched many similar products, I am very happy to have chosen EOS!

Posted 4 months ago

Peter Kent

From the outset I received excellent service. I enquired about fixed, opening and bespoke roof lights , both Elliot and Chris provided all the information I required. The order was placed and the deliveries were made on time. Following delivery I raised a couple of installation queries and received a speedy response. Very happy with rooflights, and Eos

Posted 4 months ago

Anonymous

Excellent product & service

Posted 4 months ago

Simon Grayson

Great company to use - very helpful with pre-order enquiries, and we’re very accommodating when organising delivery dates and details. I would be happy to recommend EoS.

Posted 6 months ago

Nuno Bernardes

Very easy transaction, great product and delivery service was fantastic. Only constructive feedback I can give is to better highlight the weight of the product and that can/will cause issues with delivery and installation. Luckily we had 6 builders on site who between them managed to move the £140kg roof light but what that meant is that we had to pay extra to re-enforce the roof with different beams

Posted 6 months ago