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Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.

When do we collect information?

We collect information from you when you place an order, subscribe to a newsletter or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To administer a contest, promotion, survey or other site feature.
• To quickly process your transactions.

How do we protect visitor information?

We do not use vulnerability scanning and/or scanning to PCI standards.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use ‘cookies’?

We do not use cookies for tracking purposes

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.

If you disable cookies off, some features will be disabled that make your site experience more efficient and some of our services will not function properly.

However, you can still place orders .

Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

Third party links

We do not include or offer third party products or services on our website.

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We have not enabled Google AdSense on our site but we may do so in the future.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA we agree to the following:
Users can visit our site anonymously
Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’, and can be easily be found on the page specified above.

Users will be notified of any privacy policy changes:
• On our Privacy Policy Page
Users are able to change their personal information:
• By emailing us
• By calling us

How does our site handle do not track signals?
We do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third party behavioral tracking?
It’s also important to note that we do not allow third party behavioral tracking

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under 13.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify the users via email
• Within 7 business days
We will notify the users via in site notification
• Within 7 business days

We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions.
• Process orders and to send information and updates pertaining to orders
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred

To be accordance with CANSPAM we agree to the following:
• NOT use false, or misleading subjects or email addresses
• Identify the message as an advertisement in some reasonable way
• Include the physical address of our business or site headquarters
• Monitor third party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly
• Allow users to unsubscribe by using the link at the bottom of each email

If at any time you would like to unsubscribe from receiving future emails, you can
• Follow the instructions at the bottom of each email.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

www.eosrooflights.co.uk
EOS Rooflights Ltd
The Beechwood Centre
Bromley
Kent
BR2 8GP
info@eosrooflights.co.uk
0208 462 3557

4.80 Average

136 Reviews

Jake Thomas

We met EOS at the Homebuild Show in Birmingham as we wanted to see the rooflights before we bought them for our extension. We met with Elliot who answered all of our questions and helped out with our plans, as one of the sizes needed amending. The rooflights look beautiful in our kitchen. I would highly recommend EOS to anyone, especially if you this is your first build. Elliot couldn't of been more helpful with answering our queries.

Posted 1 day ago

Anonymous

Excellent product, very stylish and good quality

Posted 6 days ago

Anonymous

Our roof light with rain sensor add so much to our new extension. The window is great. EOS were a great help with waiting for our builders to be ready to install.

Posted 1 week ago

Tim Harris

The EOS rooflight we have installed is fantastic, the light within the room now is beautiful, the rooflight itself is a modern, slick design, it has transformed the space!

Posted 1 week ago

Anonymous

The finish is very good and the rooflight looks lovely. However, my builder has advised to be prepared for it to be a bit fiddly to fit. Now it is up, it looks great and is definitely how I had hoped it would look. Well worth the purchase.

Posted 1 week ago

Gavin Ward

Great product, excellent customer service, very easy process from order to installation. My builder has already recommended this product to other customer and is the best he has fitted!

Posted 2 weeks ago

James Fraser

High quality products

Posted 2 weeks ago

Rob O Carroll

Fantastic. Product really well made. And. Finished to very high standard

Posted 1 month ago

Anonymous

We were very pleased to find a stock rooflight which matched our requirements. The product has only just gone in but so far so good.

Posted 3 months ago

Nick Puxted

I found The sales person very helpful with our bespoke design. The roof light was delivered on time and we are very happy with the product.

Posted 3 months ago

Paul Anderson

from start to finish the service provided was friendly, helpful and professional. we are extremely pleased with the product, looks great and will definitely be using EOS in the future.

Posted 3 months ago

Buba

We ordered a rooflight, the staff were very helpful and giving an appropriate advice. Quick delivery and i’m very happy with the product. Defenitly Recomended

Posted 3 months ago

Sean Barrett

The people we dealt with on the phone were both polite and very helpful with our order, dealing with the whole process very efficently. The rooflights were delivered to site and our customers were very pleased with them once installed and the effect of such extra light into the extension. We would recommend EOS Rooflights as did visit other manufacturers prior to ordering them but found them to be a superior product overall.

Posted 3 months ago

Anonymous

The were very good at keeping you informed as to when the product was to be delivered even down to approx time of the day, very good and would use them again.

Posted 3 months ago

Anonymous

No complaints so far. Rooflights look great and arrived as promised.

Posted 3 months ago

Vassos Costas

I looked at quite a few of the competitors roof windows and none compared to the quality of EOS Rooflights. In situ, they look fantastic. I wanted to construct my own insulated up stands and the sales team at EOS provided plenty of quick technical info to assist. I also need to delay my order and EOS kindly agreed to store a large roof window for a couple of weeks until I had space on the job site. If you are planning to construct your own insulated up stands, beware of the amount of time it will take you or your carpenter and factor this cost against buying the up stands from EOS (you will need an onsite table saw, unless you have a workshop and adequate space for a glue up). Make sure you have a plan on how you are going to get the roof window to its final location prior to purchase-one of mine was 2.8m long and weighed circa 250kg-I had a relatively easy route to the installation point , but I doubt this will always be the case.

Posted 3 months ago

Anonymous

Very nice product, competitive prices and very professional communication. Having researched many similar products, I am very happy to have chosen EOS!

Posted 3 months ago

Peter Kent

From the outset I received excellent service. I enquired about fixed, opening and bespoke roof lights , both Elliot and Chris provided all the information I required. The order was placed and the deliveries were made on time. Following delivery I raised a couple of installation queries and received a speedy response. Very happy with rooflights, and Eos

Posted 3 months ago

Anonymous

Excellent product & service

Posted 3 months ago

Simon Grayson

Great company to use - very helpful with pre-order enquiries, and we’re very accommodating when organising delivery dates and details. I would be happy to recommend EoS.

Posted 5 months ago

Nuno Bernardes

Very easy transaction, great product and delivery service was fantastic. Only constructive feedback I can give is to better highlight the weight of the product and that can/will cause issues with delivery and installation. Luckily we had 6 builders on site who between them managed to move the £140kg roof light but what that meant is that we had to pay extra to re-enforce the roof with different beams

Posted 5 months ago