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Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.

When do we collect information?

We collect information from you when you place an order, subscribe to a newsletter or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To administer a contest, promotion, survey or other site feature.
• To quickly process your transactions.

How do we protect visitor information?

We do not use vulnerability scanning and/or scanning to PCI standards.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use ‘cookies’?

We do not use cookies for tracking purposes

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.

If you disable cookies off, some features will be disabled that make your site experience more efficient and some of our services will not function properly.

However, you can still place orders .

Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

Third party links

We do not include or offer third party products or services on our website.

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We have not enabled Google AdSense on our site but we may do so in the future.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA we agree to the following:
Users can visit our site anonymously
Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’, and can be easily be found on the page specified above.

Users will be notified of any privacy policy changes:
• On our Privacy Policy Page
Users are able to change their personal information:
• By emailing us
• By calling us

How does our site handle do not track signals?
We do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third party behavioral tracking?
It’s also important to note that we do not allow third party behavioral tracking

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under 13.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify the users via email
• Within 7 business days
We will notify the users via in site notification
• Within 7 business days

We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions.
• Process orders and to send information and updates pertaining to orders
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred

To be accordance with CANSPAM we agree to the following:
• NOT use false, or misleading subjects or email addresses
• Identify the message as an advertisement in some reasonable way
• Include the physical address of our business or site headquarters
• Monitor third party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly
• Allow users to unsubscribe by using the link at the bottom of each email

If at any time you would like to unsubscribe from receiving future emails, you can
• Follow the instructions at the bottom of each email.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

www.www.eosrooflights.co.uk
EOS Rooflights Ltd
The Beechwood Centre
Bromley
Kent
BR2 8GP
[email protected]
0208 462 3557

4.85 Average

185 Reviews

Luke Carroll

Ease of installation and provided a huge amount of light to our extension. We chose the electric opening option which is fantastic for ventilation.

Posted 1 week ago

Rebecca Phillips

Very good service but most importantly excellent quality roof lights, very pleased thank you

Posted 1 week ago

Anonymous

They delivered what I wanted!

Posted 2 weeks ago

Anonymous

Good service and communication, competitive prices. Very helpful and understanding.

Posted 2 weeks ago

Colin Nelson

Great product, helpful customer service staff who answered any question I had.

Posted 2 weeks ago

Anonymous

Quality product , priced well and delivered on time.

Posted 2 weeks ago

Kerry Scott

Perfect rooflight. Responsive, quick and good quality. Happy.

Posted 2 weeks ago

Sam Wells

quick and reliable service

Posted 2 weeks ago

Helen Fife

Excellent customer service when I called to discuss with Chris Higgins about delivery. And the rooflights look really good now they are installed. I will definitely be specifying the products again. Helen Fife Architect

Posted 3 weeks ago

Anonymous

The rooflight itself is a great addition to our house; we are very pleased with it. It was simple to contact EOS on the 'phone and they were quick to answer any queries we had. (One query was just as we were installing the rooflight so we needed a quick response!)

Posted 3 weeks ago

Susan Duncan

Brilliant efficient service. Explained everything on full. Would highly recommend them. Delighted with our rooflights

Posted 4 weeks ago

Anonymous

Delighted with our EOS Rooflight, great service, great quality, really finishes our new kitchen off!

Posted 4 weeks ago

Anonymous

Very swift delivery , very good product and reasonably priced compared to competitors I got quotes from.

Posted 2 months ago

Graham Elson

I have used EOS roof-lights over the past few months. Their prices compare very favorably with their competitors. The rooflights are of very good quality. They are able to supply their products very quickly. Will use again.

Posted 3 months ago

Qasim Masod

Excellent customer service and delivered more than they have promised!

Posted 4 months ago

Rob Horan

Superb quality product and well under building regs u value requirements. It is the highlight of my extensive house renovations. Great after sales service.

Posted 6 months ago

Harry Parker

Prompt service and helpful advice

Posted 7 months ago

Stephen Graham

The roof was very high quality and a pleasure to fit.Will defiantly buy more in the future.

Posted 7 months ago

Giovanni Ometto

Beautiful window, very happy with it.

Posted 7 months ago

Anonymous

Very well made and easy to fit lantern, will definitely be using this company again.

Posted 7 months ago

R Holloway

Great Product , Great Service. Any issues or problems we had were sorted out immediately so i cannot fault EOS.

Posted 7 months ago