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Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.

When do we collect information?

We collect information from you when you place an order, subscribe to a newsletter or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To administer a contest, promotion, survey or other site feature.
• To quickly process your transactions.

How do we protect visitor information?

We do not use vulnerability scanning and/or scanning to PCI standards.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use ‘cookies’?

We do not use cookies for tracking purposes

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.

If you disable cookies off, some features will be disabled that make your site experience more efficient and some of our services will not function properly.

However, you can still place orders .

Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

Third party links

We do not include or offer third party products or services on our website.

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We have not enabled Google AdSense on our site but we may do so in the future.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA we agree to the following:
Users can visit our site anonymously
Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’, and can be easily be found on the page specified above.

Users will be notified of any privacy policy changes:
• On our Privacy Policy Page
Users are able to change their personal information:
• By emailing us
• By calling us

How does our site handle do not track signals?
We do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third party behavioral tracking?
It’s also important to note that we do not allow third party behavioral tracking

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under 13.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify the users via email
• Within 7 business days
We will notify the users via in site notification
• Within 7 business days

We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions.
• Process orders and to send information and updates pertaining to orders
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred

To be accordance with CANSPAM we agree to the following:
• NOT use false, or misleading subjects or email addresses
• Identify the message as an advertisement in some reasonable way
• Include the physical address of our business or site headquarters
• Monitor third party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly
• Allow users to unsubscribe by using the link at the bottom of each email

If at any time you would like to unsubscribe from receiving future emails, you can
• Follow the instructions at the bottom of each email.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

www.eosrooflights.co.uk
EOS Rooflights Ltd
The Beechwood Centre
Bromley
Kent
BR2 8GP
info@eosrooflights.co.uk
0208 462 3557

4.82 Average

153 Reviews

Leanne Wallser

Fantastic service, super helpful getting it all to Jersey and product is perfect for us. Thanks

Posted 6 days ago

Dr J Trinder

Swift. Delivery. Arrived as described. Straight forward payment arrangement. Great advice and support when planning project. Motorised rooflight works remarkably quietly. A little costly however compared to some competition.

Posted 1 week ago

Richard Simmons

They have provided us with a quality product

Posted 2 weeks ago

Anonymous

Product and delivery as expected.

Posted 2 weeks ago

Alan Oliver

Good product, delivered on time, and looks great in our new flat roof extension.

Posted 1 month ago

Mike Guirguis

I actually bought my roof lights on the back of EOS’s reviews section, and now my extension is nearing completion, (finally) I wanted to pass on my experience. I couldn’t be happier with my decision, its clearly a very high quality product and they look amazing in our new kitchen. They are heavy so make sure you have lots of strong guys on site. The staff are all very helpful and seem very knowledgable. Highly recommended them.

Posted 1 month ago

Nicole Gray

Excellent customer service. Really took the time to listen to our needs and help us find exactly what we wanted, within the time schedule from our builders. They were also flexible as the schedule shifted and always available for any questions. And beyond that, our roof lights look so amazing! So, I'm a very happy customer.

Posted 1 month ago

Ben Jennings

EOS were very helpful during the sales process, liaising directly with my builder to confirm requirements (when I was way out of my depth). My builder’s feedback post installation is that the windows are heavy duty and top quality, even when compared with more expensive options he’s fitted in the past. He’ll be recommending EOS for future builds.

Posted 1 month ago

Bill Greenaway

Product was just as promised and delivery and information excellent. We are very pleased with it.

Posted 1 month ago

Jason Berry

Really helpful when I called to order my roof lights explaining delivery info, weights, fitting instructions etc.., Really accommodating in facilitating a specific delivery time and date (at relatively short notice); finally the finished product, robust, elegant and fantastic. First class.

Posted 1 month ago

Andy

Very competitively priced!! Went the extra mile to help me out and gave all the support, advice and technical details that I needed for our project (Triple glazed - PassivHaus project) Will be sure to use EOS on any further Rooflight orders!!

Posted 1 month ago

Anonymous

Lovely skylight... I bought the fixed 1500*1000 and opening 1500*1000, both with upstands. Thanks to Chris for all his help. Tex - DA8

Posted 1 month ago

Ollie Quaie

EOS were very helpful to me from my first inquiry to the order to the delivery. They phoned me back promptly with any additional information I needed. High standard of window which I’m very happy with and also competitively priced.

Posted 1 month ago

Sarah Miller

EOS offer a great range of products with good prices and stock availability. The team in the office are very helpful and nice people to do business with.

Posted 1 month ago

Anonymous

Very well made rooflights.

Posted 1 month ago

Steve Goward

Excellent product with a very high finish. EOS were very helpful and we are delighted with the rooflight we ordered. Our room looks amazing now we have so much light flooding in to it. We looked at lots of suppliers but we are glad we chose EOS on recommendation from our builder who had used them before.

Posted 1 month ago

Mark Cunningham

The service provided by EOS Rooflights was absolutely outstanding. From the communication via e-mail and telephone, to the quality of the product, I could not fault them one bit. We have now had our rooflights fitted and they look amazing! The joiner said the instructions were easy to follow and the rooflights themselves were easy to fit. Amazing!

Posted 2 months ago

Jake Thomas

We met EOS at the Homebuild Show in Birmingham as we wanted to see the rooflights before we bought them for our extension. We met with Elliot who answered all of our questions and helped out with our plans, as one of the sizes needed amending. The rooflights look beautiful in our kitchen. I would highly recommend EOS to anyone, especially if you this is your first build. Elliot couldn't of been more helpful with answering our queries.

Posted 3 months ago

Anonymous

Excellent product, very stylish and good quality

Posted 3 months ago

Anonymous

Our roof light with rain sensor add so much to our new extension. The window is great. EOS were a great help with waiting for our builders to be ready to install.

Posted 4 months ago

Tim Harris

The EOS rooflight we have installed is fantastic, the light within the room now is beautiful, the rooflight itself is a modern, slick design, it has transformed the space!

Posted 4 months ago