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Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.

When do we collect information?

We collect information from you when you place an order, subscribe to a newsletter or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To administer a contest, promotion, survey or other site feature.
• To quickly process your transactions.

How do we protect visitor information?

We do not use vulnerability scanning and/or scanning to PCI standards.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use ‘cookies’?

We do not use cookies for tracking purposes

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.

If you disable cookies off, some features will be disabled that make your site experience more efficient and some of our services will not function properly.

However, you can still place orders .

Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

Third party links

We do not include or offer third party products or services on our website.

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We have not enabled Google AdSense on our site but we may do so in the future.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA we agree to the following:
Users can visit our site anonymously
Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’, and can be easily be found on the page specified above.

Users will be notified of any privacy policy changes:
• On our Privacy Policy Page
Users are able to change their personal information:
• By emailing us
• By calling us

How does our site handle do not track signals?
We do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third party behavioral tracking?
It’s also important to note that we do not allow third party behavioral tracking

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under 13.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify the users via email
• Within 7 business days
We will notify the users via in site notification
• Within 7 business days

We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions.
• Process orders and to send information and updates pertaining to orders
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred

To be accordance with CANSPAM we agree to the following:
• NOT use false, or misleading subjects or email addresses
• Identify the message as an advertisement in some reasonable way
• Include the physical address of our business or site headquarters
• Monitor third party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly
• Allow users to unsubscribe by using the link at the bottom of each email

If at any time you would like to unsubscribe from receiving future emails, you can
• Follow the instructions at the bottom of each email.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

www.eosrooflights.co.uk
EOS Rooflights Ltd
The Beechwood Centre
Bromley
Kent
BR2 8GP
info@eosrooflights.co.uk
0208 462 3557

4.77 Average

97 Reviews

Alan Pettitt

Good price, helpful on information delivered promptly and well wrapped. Delivery cost seemed steep but I don't think that was under their control.

Posted 11 hours ago

Anonymous

Great product looks really impressive, great service and help with queries

Posted 11 hours ago

Andrew Bell

A great product and a great service from EOS. I would highly recommend them to anyone.

Posted 13 hours ago

Penny Gordon

ordered 1m x 1.5m flat fixed skylight. Very heavy due to extra thick glass. Had to hire an SLA10 Material hoist to be safely lifted onto garage roof but cost was low for a day hire. Now installed looks great. Needs at least two strong adults to lift out of delivery van. Would have been better if delivery van supplied with equipment to offload. Easy to order via website pdf doc dimensions and installation instructions all good and customer service friendly and helpful and informative. Happy to recommend.

Posted 1 week ago

Anonymous

Quality and style

Posted 1 week ago

John Hartley

they were quick, they are good, they fitted

Posted 1 week ago

John O Sullivan

This is the second time I have purchased a 2 x 1 mt. non-opening rooflight from EOS. They are extremely well made and use much thicker glass than many other manufacturers. They were recommended to me by a high end door and glass systems company. If you need a rooflight I don't think you will find better than EOS. I am delighted with my purchases​.

Posted 4 weeks ago

John Miller

as the installers we thought the product well manufactured , expensive , no ventilation , the customer loved it , that's important , installers need to have installation tool box talk.

Posted 1 month ago

Amanda

Customer Service, payment terms and delivery were all excellent and the product of high quality and finish. Very happy to recommend.

Posted 1 month ago

Paul Morgan

EOS were excellent to deal with and very good at communicating about their products. I ordered three 1500 x 1000mm roof lights and two 600 x 600mm. The quality is fantastic and my new kitchen now looks amazing. The roof lights make a huge difference and bring in a huge amount off light. Also having one that opens via the electric control panel is a great feature on hot days. Paul. Ealing W5

Posted 1 month ago

Paul Morgan

EOS were excellent to deal with and very good at communicating about their products. I ordered three 1500 x 1000mm roof lights and two 600 x 600mm. The quality is fantastic and my new kitchen now looks amazing. The roof lights make a huge difference and bring in a huge amount off light. Also having one that opens via the electric control panel is a great feature on hot days. Paul. Ealing W5

Posted 1 month ago

Luke Carroll

I am a managing director of a London based design and build company and we use Eos roof lights on many of our projects. I have just put 2 electric opening 2m x 1m roof windows in my own home. I see many roof windows in my line of work and in my opinion Eos roof lights represent excellent quality and value for money.

Posted 1 month ago

Richard Brown

Rooflight arrived on the day promised and was a good quality product at a good price.

Posted 1 month ago

Euan Pringle

As a builder having used various different roof lights we continue to recommend and use EOS to our clients for three reasons 1. They give maximum light as the frame is minimal and this makes for a great look inside 2. They are competitively priced in the market 3. They have off the shelf stock roof lights available in 3 - 5 days and have delivered on time every time so far. 10/10 for quality and service

Posted 1 month ago

Anonymous

Great customer service and efficient delivery... really quick and fitted perfectly in our extension. Price is very competitive! definitely recommend them

Posted 1 month ago

Stephen Johnson

Simple installation of a very well made, high quality product can only leave you with a happy client, a happy client is always good for future business.

Posted 2 months ago

Hugh Jones

Very good quality product and very good service

Posted 3 months ago

Jonny Clowes

Best opening roof light on the market. Build quality is excellent. Looks fantastic and electric operation works very well. EOS were very professional from order through to delivery.

Posted 3 months ago

Anonymous

good product, no problems

Posted 3 months ago

Anonymous

Really well made.

Posted 3 months ago

Roy Summers

Excellent product which has really given our kitchen extension maximum light. It also looks very sophisticated.

Posted 3 months ago