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Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.

When do we collect information?

We collect information from you when you place an order, subscribe to a newsletter or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To administer a contest, promotion, survey or other site feature.
• To quickly process your transactions.

How do we protect visitor information?

We do not use vulnerability scanning and/or scanning to PCI standards.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use ‘cookies’?

We do not use cookies for tracking purposes

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.

If you disable cookies off, some features will be disabled that make your site experience more efficient and some of our services will not function properly.

However, you can still place orders .

Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

Third party links

We do not include or offer third party products or services on our website.

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We have not enabled Google AdSense on our site but we may do so in the future.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA we agree to the following:
Users can visit our site anonymously
Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’, and can be easily be found on the page specified above.

Users will be notified of any privacy policy changes:
• On our Privacy Policy Page
Users are able to change their personal information:
• By emailing us
• By calling us

How does our site handle do not track signals?
We do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third party behavioral tracking?
It’s also important to note that we do not allow third party behavioral tracking

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under 13.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify the users via email
• Within 7 business days
We will notify the users via in site notification
• Within 7 business days

We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions.
• Process orders and to send information and updates pertaining to orders
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred

To be accordance with CANSPAM we agree to the following:
• NOT use false, or misleading subjects or email addresses
• Identify the message as an advertisement in some reasonable way
• Include the physical address of our business or site headquarters
• Monitor third party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly
• Allow users to unsubscribe by using the link at the bottom of each email

If at any time you would like to unsubscribe from receiving future emails, you can
• Follow the instructions at the bottom of each email.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

www.eosrooflights.co.uk
EOS Rooflights Ltd
The Beechwood Centre
Bromley
Kent
BR2 8GP
info@eosrooflights.co.uk
0208 462 3557

4.79 Average

117 Reviews

Simon Grayson

Great company to use - very helpful with pre-order enquiries, and we’re very accommodating when organising delivery dates and details. I would be happy to recommend EoS.

Posted 2 weeks ago

Nuno Bernardes

Very easy transaction, great product and delivery service was fantastic. Only constructive feedback I can give is to better highlight the weight of the product and that can/will cause issues with delivery and installation. Luckily we had 6 builders on site who between them managed to move the £140kg roof light but what that meant is that we had to pay extra to re-enforce the roof with different beams

Posted 2 weeks ago

Anonymous

Very good product and also very good customer support I received from Elliot at EOS. I highly recommend it.

Posted 2 weeks ago

Pat Barry

Very easy to deal with and delivered on-time.

Posted 2 weeks ago

Anonymous

We were very happy with how efficiently the work was carried out.

Posted 1 month ago

Moni Liu

"Bought 2 flat glass skylights from you, You're all very helpful on the phone answering all my questions.\r\nThe skylights fit brilliantly and they are very sturdy!\r\nOur builders were surprised with their quality. \r\nPrices are very good too!\r\nThank you!"

Posted 1 month ago

Simon White-Miller

Service was good and delivery prompt and actually arrived the day they said it would

Posted 1 month ago

James Fraser

We have been dealing with EOS for over a year now and its always a pleasure. The team are always very quick to answer any questions and the information given is always accurate and really helpful. Quotes are always set out clearly and easy to understand which helps us greatly. The products always arrive well packaged and when there has been any issues at all they have been solved quickly and brilliantly. The products they produce are excellent with a customer service to match that! look forward to doing more business with EOS in the future! Thank you.

Posted 1 month ago

Altan Riccardo

Customer Service is great! Roof lights are great! Reasonably Priced!

Posted 1 month ago

Anonymous

Chris was a great help in selecting my roof lights. Quick delivery for 3 stock roof lights and the builders had them installed without a problem. The one opening roof light has not been connected so I wait to see how it works after our extension is complete.

Posted 1 month ago

Anonymous

They look fab and the customer service was great

Posted 1 month ago

Richard Coates

Very pleasant to deal with - no waiting around for someone to answer the phone - delivery process on time , so all good.

Posted 1 month ago

Ollie Chance

Order placed - Drawings received for approval - Items delivered. Quick and friendly service delivered on time and fitted without hassle. Highly recommend

Posted 3 months ago

David Whatley

Very professional and straightforward - one of the few things on our project that went according to plan and in the time frame given to us!

Posted 3 months ago

Matthew Waldren

Our rooflights from EOS look stunning and 'make' our room. Our extension is flooded with light. The electric one functions really well. We couldn't fault the service from EOS. They were so helpful, especially as we needed a bespoke size rooflight. I did a lot of research into which rooflights to buy and EOS were the most cost-effective by far, and theirs is a quality product. Thanks to the entire team at EOS. We wouldn't hesitate to recommend you.

Posted 3 months ago

Mr Walker

Great quality, looked great on top of my fibreglass flat roof.

Posted 3 months ago

Laurence Nagel

Delivered on time with in the right budget and I never have to go back to them once fitted. A superb product ...

Posted 3 months ago

Sheila Roed

Ordered online for delivery within 2 days. Not yet fully installed, but looks really nice. Contacted the office and got efficient help from Elliot

Posted 3 months ago

Anonymous

Product was delivered with good protection and installation instructions. Could help with info on manual handling the unit to move and when installing. Now installed looks great.

Posted 3 months ago

Harry

The team at EOS were really helpful and quick with answering all my questions and went the extra mile with there customer service. The product is really good so I would recommend buying from these guys.

Posted 3 months ago

Alan Pettitt

Good price, helpful on information delivered promptly and well wrapped. Delivery cost seemed steep but I don't think that was under their control.

Posted 4 months ago