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Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.

When do we collect information?

We collect information from you when you place an order, subscribe to a newsletter or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To administer a contest, promotion, survey or other site feature.
• To quickly process your transactions.

How do we protect visitor information?

We do not use vulnerability scanning and/or scanning to PCI standards.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use ‘cookies’?

We do not use cookies for tracking purposes

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.

If you disable cookies off, some features will be disabled that make your site experience more efficient and some of our services will not function properly.

However, you can still place orders .

Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

Third party links

We do not include or offer third party products or services on our website.

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We have not enabled Google AdSense on our site but we may do so in the future.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA we agree to the following:
Users can visit our site anonymously
Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’, and can be easily be found on the page specified above.

Users will be notified of any privacy policy changes:
• On our Privacy Policy Page
Users are able to change their personal information:
• By emailing us
• By calling us

How does our site handle do not track signals?
We do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third party behavioral tracking?
It’s also important to note that we do not allow third party behavioral tracking

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under 13.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify the users via email
• Within 7 business days
We will notify the users via in site notification
• Within 7 business days

We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions.
• Process orders and to send information and updates pertaining to orders
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred

To be accordance with CANSPAM we agree to the following:
• NOT use false, or misleading subjects or email addresses
• Identify the message as an advertisement in some reasonable way
• Include the physical address of our business or site headquarters
• Monitor third party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly
• Allow users to unsubscribe by using the link at the bottom of each email

If at any time you would like to unsubscribe from receiving future emails, you can
• Follow the instructions at the bottom of each email.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

www.www.eosrooflights.co.uk
EOS Rooflights Ltd
The Beechwood Centre
Bromley
Kent
BR2 8GP
[email protected]
0208 462 3557

4.86 Average

201 Reviews

Anonymous

Friendly, helpful and informative customer service. Good product and quick delivery.

Posted 1 month ago

Kairen

Beautifully designed, high spec, and look fantastic. Simple website and helpful service from guys at EOS. Prompt delivery. This is a quality product.

Posted 1 month ago

Lee

Morning big thanks to Chris and his team, very helpful their product is by far the best complete roof light system out there. I highly recommend this company will be using them again, ps also very easy to install Kind regards Lee

Posted 1 month ago

Sarah

They were extremely efficient and most of all knowledgable about their products - they offered detailed information and were extremely patient with all my questions. They managed to ship the product very quickly and it arrived to us the same week. Very happy with EOS. The product itself is great!

Posted 1 month ago

Clifford Nicholson

Very efficient and easy to deal with.

Posted 1 month ago

Tim Lancaster

The roof light that I ordered arrived on time and appears to be very well made. The instructions were clear and my builder had no problems installing it, other than in getting it onto the roof as it is very heavy. The roof light looks good and I am glad that I was able to buy one with such a good U value as I wanted the light without the loss of heat.

Posted 1 month ago

Mark Harris

Great service, nothing is a hassle and super helpful

Posted 1 month ago

Carl Smith

Prompt delivery, excellent quality and easy to install, a great product.

Posted 1 month ago

Anonymous

EoS and their staff were very helpful in design and specification for a large skylight. They gave top quality support in the runnup to installation and were very accommodating in helping to source correct vehicle to crane in said (very heavy) skylight.

Posted 1 month ago

Kay

I'm delighted with my EOS roof lights. I had to choose roof lights that were slightly smaller than I wanted, due to design constraints, but the amount of light provided is wonderful and unexpected. The whole kitchen is lit up, even when the curtains are closed across our french doors. Many thanks EOS, A happy customers.

Posted 1 month ago

Timothy Rickford

Very happy with the service from EOS staff and quality of the product. Would definitely use again.

Posted 1 month ago

Anonymous

Great after sales support and service from knowledgeable staff. Also a really good quality product.

Posted 1 month ago

Anonymous

Excellent service! The windows are gorgeous and their staff are always so available and happy to answer questions on short notice, and I had a lot!

Posted 1 month ago

Sarah Willett

Really helpful on specifying size and advice on installing.

Posted 1 month ago

Anonymous

Really nice company - fast, efficient and pleasant in all my dealings with them. There was a delivery error and they worked hard to find a solution as quickly as possible and did everything they said they would. Really impressed all round - when you are having an extension on your house, you end up dealing with lots of suppliers. I wish they were all as good as EOS.

Posted 1 month ago

Rebecca Phillips

Eos gave us a really good service, good communication throughout, most importantly the roof lights are amazing - really good quality and look great

Posted 1 month ago

Luke Carroll

Ease of installation and provided a huge amount of light to our extension. We chose the electric opening option which is fantastic for ventilation.

Posted 2 months ago

Rebecca Phillips

Very good service but most importantly excellent quality roof lights, very pleased thank you

Posted 2 months ago

Anonymous

They delivered what I wanted!

Posted 2 months ago

Anonymous

Good service and communication, competitive prices. Very helpful and understanding.

Posted 2 months ago

Colin Nelson

Great product, helpful customer service staff who answered any question I had.

Posted 2 months ago