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Receiving Your Rooflight

There are a number of factors to consider when handling a brand new rooflight. From the moment that it arrives, it is vital to treat it with the care that it deserves, and this involves applying some simple but essential rules.

By following these steps prior to installation, you should be left with a skylight that is in pristine condition; but failing to apply a little common sense could result in a very costly mistake – this is especially true when the rooflight itself comes almost fully assembled.

Step 1: Lifting Your Rooflight

Weights of rooflights on CAD drawingsWe here at EOS Rooflights take a number of steps to pack each rooflight in a way that minimises the risk of damage during transit. Your rooflight will have to be unloaded off of a curtain sided lorry. This will be almost impossible without lifting equipment or the correct amount of labor. To work out the amount of people to safely offload your rooflight see the top right of the relevant drawings for weights (this includes packaging) divide this number by 30 to give you the required number. It is very impotent to have the means of offloading as this can incur additional delivery charges. You can find our stock rooflight drawings under downloads.

Two people may be sufficient to lift the product, but at the same time it may be a good idea to have one or two other people that can remove packaging safely. If two or three people can complete the job comfortably, an extra person can help to ‘organise’ the situation and observe everything to protect the unit and the surrounding areas from damage.

Please Remember. It is one thing to try to avoid damaging the unit, but it is even more important to protect those who are involved with the job.

Health and safety procedures and training should always take effect in the workplace, but it can sometimes be a different story when carrying out heavy lifting in a building site environment.

The difference between success and injury will be ensuring a sufficient number of people for the unpacking and lifting and carrying items safely. Any units with glass elements will always be heavy, which is why extra care should be taken at all levels.

Would you like to find out more?

If you would like further information about EOS, our products and how we can help, why not request a brochure.?

Step 2: The Unpacking Process

You may want to consider where you unpackage your rooflight as one of the hardest processes is getting the skylight on to the roof. Unpacking at floor level allows you to remove the heavy create and protection and upstands can also be detached from the lid to allow for more manageable lifting. Although without the protection your rooflight will be more prone to scratches and damage.
EOS rooflight light being delivered and unpacked
This unpacking process also leads to another important point. No matter what your attitude may be towards manufacturer’s instructions, you should be sure to remove these documents and put them to one side for easy access. It may sound like we are stating the obvious here, but losing the instructions will be a major inconvenience!

Paperwork is easily damaged in the excitement of removing this sort of heavy object from its packaging, and there will also be other important information about the warranty, safety considerations and other documentation included.

The issue of items slipping out unnoticed also applies to any fixings that may be supplied with the skylight. Although the utmost care is taken to secure flashing and fixings during the packaging process, there is always the potential for items to become dislodged when everything is in transit. Carelessly discarding excess packaging with secluded fixtures and fittings could prove to be even more of a headache than missing documents!

Step 3: Storing The Rooflight

If there is going to be an extended period of time between removing the roof light and the installation, you will also need to consider the best location for keeping the item. Flat and dry conditions will always ensure that your goods are kept in the best possible state. We strongly discourage rooflights being removed from the pallet and laid directly onto the floor, in strong sunlight this can cause a build up of heat resulting in the glass cracking.

If you are in any doubt about the suitability of your storage area, it may be best to leave the skylight in the packaging until it is required. When these products are packed in our warehouse, they are encased in materials that are designed to keep everything in the best possible condition.

As a team of experienced specialists, we are always available to discuss any concerns that you may have about receiving, unpacking and installing your roof light. All of these units are supplied in a form that is suitable for DIY-enthusiasts with the necessary carpentry skills, however, in order to be sure that your new rooflight is fitted both securely and efficiently, we advise that you contact a suitable contractor.

Please do not hesitate to get in touch with a member of our team if you have any questions.

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4.86 Average

268 Reviews

BrianHowarth

We are very happy with both the product and the service we received from the company. The roof light is of excellent quality at a competitive price and the customer service was excellent. It is always good to be able to contact a company once you have ordered a product and this was certainly the case with EOS Rooflights Ltd. Unlike a number of other companies we have had to deal with during our building project.

Posted 1 week ago

DaveRafferty

Great product and excellent service from EOS

Posted 2 weeks ago

JohnWalsh

I sent in the order for the roof light and received delivery in 4 weeks, at the moment anything that includes glass is taking ages so I was surprised when it turned up on time.

Posted 2 weeks ago

AndyHill

We have used EOS Rooflights on a couple of projects now and will continue to do so. The quality of the frame which is welded, and the glass connection, is second to none, and this makes for a trouble-free installation. Hillbuilt Construction

Posted 2 weeks ago

DanielRogers

I did a lot of shopping around when trying to find the right product for our extension roof and the EOS Flex electric stood out in terms of price and overall quality. The ordering and delivery process was fantastic (within a week it was with me) and it took less than an hour to install. Really happy with the quality and finish so wouldn't hesitate in recommending to anyone looking for similar

Posted 2 months ago

SandraSanderson

over the moon fits like a glove , excellent service, and delivery

Posted 2 months ago

StevenJohnson

Fast friendly services. Top quality product. I am 100% confident when I recommend EOS rooflights to my clients.

Posted 2 months ago

MarkLaws

We are very pleased with our EOS Rooflights Our Builder was also very impressed with the quality and will use them in future

Posted 4 months ago

AlexanderWhite

Im very happy indeed. Instructions were clear, it went on a treat and looks great.It was a pleasure dealing with you, I shall recommend you

Posted 4 months ago

Anonymous

Very helpful customer service

Posted 4 months ago

JustinGourley

Most importantly of all, a great product - smart and clean design - looks superb. Service was excellent, very responsive - addressing questions quickly and adapting the design as needed. Fully recommend

Posted 5 months ago

Anonymous

We have had very good service from you delivery on time and fitting very easy.We are now enjoying the benefits of having the room flooded with light.Many thanks

Posted 5 months ago

KateAllen

EOS where very helpful throughout, the pricing was competitive with all the quotes we received and the walk-on rooflight was exceptionally well made. We prepared the opening using EOS details and plans and it came exactly as described and fitted perfectly (this seems obvious but surprisingly doesn't always happen). I would 100% use them again and would recommend EOS to others without hesitation. I am extremely pleased with the finished rooflight and it looks brilliant installed. My contractor said it was perfect and came exactly as described too, so good all round.No pictures at present but can provide later! It looks fab!

Posted 6 months ago

Anonymous

EOS supported with

Posted 7 months ago

AshleyNicholson

perfect , elegant and simple which is what we wanted. looks good. Builders told me easy to fit and fiiting instructions were appreciated as they were very clear

Posted 7 months ago

AsifAhmed

Excellent service, I had a few questions regarding installation and these were answered very quickly, very happy to recommend EOS!

Posted 8 months ago

NicoVatnikaj

Very happy with the service on time no delays

Posted 8 months ago

Anonym

Quick delivery and great product

Posted 8 months ago

SeanOwen

Looks great. Very solid, good quality. Service was wonderful, delivered in a couple of days as promised

Posted 10 months ago

Andy

We purchased a flat roof light last year and we're so glad we did. It's made such a difference to the light we get into the room and looks amazing too. Top product and great results. Our builder was impressed with it too and how quickly his question was answered when he was installing it.

Posted 10 months ago

Anonymous

As part of my build project I researched many companies looking for good quality skylights and a company that could offer both opening and fixed skylights. EOS fitted all my requirements. Both Elliot and Chris were consummate professionals in dealing with my queries and ensuring I got my delivery on time. The skylights were solidly constructed and we love them. The only thing I will say is that if you order a bespoke size, make sure you can wait 6 weeks from order to delivery.

Posted 11 months ago