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Receiving Your Rooflight

There are a number of factors to consider when handling a brand new rooflight. From the moment that it arrives, it is vital to treat it with the care that it deserves, and this involves applying some simple but essential rules.

By following these steps prior to installation, you should be left with a skylight that is in pristine condition; but failing to apply a little common sense could result in a very costly mistake – this is especially true when the rooflight itself comes almost fully assembled.

Step 1: Lifting Your Rooflight

Weights of rooflights on CAD drawingsWe here at EOS Rooflights take a number of steps to pack each rooflight in a way that minimises the risk of damage during transit. Your rooflight will have to be unloaded off of a curtain sided lorry. This will be almost impossible without lifting equipment or the correct amount of labor. To work out the amount of people to safely offload your rooflight see the top right of the relevant drawings for weights (this includes packaging) divide this number by 30 to give you the required number. It is very impotent to have the means of offloading as this can incur additional delivery charges. You can find our stock rooflight drawings under downloads.

Two people may be sufficient to lift the product, but at the same time it may be a good idea to have one or two other people that can remove packaging safely. If two or three people can complete the job comfortably, an extra person can help to ‘organise’ the situation and observe everything to protect the unit and the surrounding areas from damage.

Please Remember. It is one thing to try to avoid damaging the unit, but it is even more important to protect those who are involved with the job.

Health and safety procedures and training should always take effect in the workplace, but it can sometimes be a different story when carrying out heavy lifting in a building site environment.

The difference between success and injury will be ensuring a sufficient number of people for the unpacking and lifting and carrying items safely. Any units with glass elements will always be heavy, which is why extra care should be taken at all levels.

Would you like to find out more?

If you would like further information about EOS, our products and how we can help, why not request a brochure.?

Step 2: The Unpacking Process

You may want to consider where you unpackage your rooflight as one of the hardest processes is getting the skylight on to the roof. Unpacking at floor level allows you to remove the heavy create and protection and upstands can also be detached from the lid to allow for more manageable lifting. Although without the protection your rooflight will be more prone to scratches and damage.
EOS rooflight light being delivered and unpacked
This unpacking process also leads to another important point. No matter what your attitude may be towards manufacturer’s instructions, you should be sure to remove these documents and put them to one side for easy access. It may sound like we are stating the obvious here, but losing the instructions will be a major inconvenience!

Paperwork is easily damaged in the excitement of removing this sort of heavy object from its packaging, and there will also be other important information about the warranty, safety considerations and other documentation included.

The issue of items slipping out unnoticed also applies to any fixings that may be supplied with the skylight. Although the utmost care is taken to secure flashing and fixings during the packaging process, there is always the potential for items to become dislodged when everything is in transit. Carelessly discarding excess packaging with secluded fixtures and fittings could prove to be even more of a headache than missing documents!

Step 3: Storing The Rooflight

If there is going to be an extended period of time between removing the roof light and the installation, you will also need to consider the best location for keeping the item. Flat and dry conditions will always ensure that your goods are kept in the best possible state. We strongly discourage rooflights being removed from the pallet and laid directly onto the floor, in strong sunlight this can cause a build up of heat resulting in the glass cracking.

If you are in any doubt about the suitability of your storage area, it may be best to leave the skylight in the packaging until it is required. When these products are packed in our warehouse, they are encased in materials that are designed to keep everything in the best possible condition.

As a team of experienced specialists, we are always available to discuss any concerns that you may have about receiving, unpacking and installing your roof light. All of these units are supplied in a form that is suitable for DIY-enthusiasts with the necessary carpentry skills, however, in order to be sure that your new rooflight is fitted both securely and efficiently, we advise that you contact a suitable contractor.

Please do not hesitate to get in touch with a member of our team if you have any questions.

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4.85 Average

246 Reviews

PeterJaggard

Brilliant company to work with, always ready to assist, and very good communication. Excellent product, of great quality and looks brilliant, well pleased. Thanks to all at EOS

Posted 1 week ago

MadeleineBradbury

Delighted with our rooflights. EOS did everything they said they would do when they said they would do it. We were a bit nervous about doing our own fitting but we got precise, practical instruction diagrams and all went very smoothly

Posted 1 week ago

JeffereySmith

Excellent rooflights and easy to fit

Posted 3 weeks ago

AndrewHamilton

Excellent product, delivered on time. Would certainly use this company again,

Posted 1 month ago

Anonymous

Rooflights are high quality and fixing instructions clear.

Posted 1 month ago

PaulSeabright

A great product. The speed and efficiency of the online purchase and then the delivery of the items made the process a hassle free pleasure that is all to rare these days.

Posted 1 month ago

KevinTimmins

From ordering to receiving our rooflight everything went great, we built the upstand ourselves from the drawings supplied and the light fitted perfectly. Excellent product at a great price. Wish everything on our extension went that well. 5 stars all round.

Posted 1 month ago

ShafiqCaan

Hi, excellent service and they added solar control without additional charge.

Posted 1 month ago

Anonymous

Clearly a top quality roof light which is beautifully made. I looked at several manufacturers and the EOS had the best insulation among those I looked at. The frame is substantially made and the glass perfectly set into it. It was really simple to fit and the superb drawings allowed me to construct the kirb with confidence and accuracy. Delivery was fast and the unit well supported and protected on a pallet.

Posted 1 month ago

Jeremy

Very impressed with dealing with EOS, great quality product, courteous and good communication which helped make my decision to purchase the 2 Roof lights I needed from them. Thanks for your help.

Posted 1 month ago

Michael

Roof lights turned up day we asked for van driver was very helpful and in position look great !!!

Posted 1 month ago

Joe

Great product and customer service

Posted 2 months ago

Ray

I was really pleased with the quality of the roof lanterns I ordered 2mt x 1mt and 1.5mt x 1mt. We have all heard the old saying you only get what you pay for and this product is spot on ,great build quality would highly recommend

Posted 2 months ago

Richard

I always get my sky lights from EOS. They are reliable, friendly and very good quality. There technical help is invaluable. Richard Abbey Building

Posted 2 months ago

Andy

We recently bought an opening roof light 1 metre x 1500 and a fixed roof light 1 metre x 1500 and we have found EOS Rooflights very competitive in price and of high quality also technical advice was very good.

Posted 2 months ago

Nicola

In the middle of Covid 19 lockdown they were able to advise, honestly estimating the future timing of delivery. I had to wait, which was not surprising, but their service was very personal.

Posted 2 months ago

Paul

Very good quality flat roof windows , good seling-advice service , fast delivery.

Posted 2 months ago

Anonymous

Ordered my roof light well in advance of delivery date And it arrived on the pre arranged date. The item came with fantastic fitting instructions and requirements, a pleasure to fit. I’ll be recommending these products to future clients. Nice to see great design and ease of fitting with a sales and delivery service to back it up.

Posted 2 months ago

Anonymous

Quotation was prompt, the technical questions I asked were promptly replied to by the team and when the order was placed, I was kept updated with progression and delivery date. My non-standard delivery request (by hiab lorry to off load) was handled well and I would recommend if you don't have a team of burly builders as the window and upstand (mine was 3.2m x 1.3m) is exceptionally well made, robust and very heavy!

Posted 2 months ago

Anonymous

EOS Rooflights provided two high quality rooflights which were well well made (when compared to others I have seen), with good customer service from Elliot and Chris including drawings and installation advice. The delivery company were however a disappointment, using a lorry which was too high for the builder to safely unload from, and a driver who couldn't be less bothered. EOS recognised this and offered compensation.

Posted 2 months ago

Iona

Excellent all round. Very happy with the rooflights and the excellent customer service and follow up care. Happy to recommend EOS!

Posted 2 months ago