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Refund Policy

Delivery

Delivery dates and weeks are not guaranteed but we will do our utmost to ensure Products are delivered by the stated date or within a reasonable period thereafter.

We shall not be liable for delays or failure in delivery because we cannot gain access to the delivery address on the agreed delivery date or because of other circumstances beyond our reasonable control.

Delivery shall take place either at the time of collection by the Customer or his agent of the Goods from the Company’s premises, or if the Goods are delivered to the Customer, at the moment of the unloading of the goods at the Customer’s premises. 

Essential Checks on Delivery

An adult must be available at the address to carefully check the product, sign and acknowledge receipt in a safe and satisfactory condition. Please report any defects immediately upon delivery to Customer Services. For boxed Products, you are only required to sign for the packaged goods received. If no one is available to accept delivery of Rooflights, re-delivery charges will apply. Cancellation fees of up to 25% of total order value may also apply if goods are subsequently cancelled.

Risk

The risk in the Goods shall pass to the Customer at the time of delivery.
Where the Goods are stored by the Company pending collection, they shall be stored at the Customer’s risk.

Damaged Goods. Mis-delivery. Non-delivery

When any consignment of Goods is delivered and (i) the whole or part of any such consignment is damaged, or (ii) the whole or part of any such consignment is made up of the wrong quantity or wrong type of goods, the customer shall advise the Company (other than upon a consignment note or deliver document) within two business days of the delivery and immediately confirm too the Company in writing.

When any consignment of Goods is delivered to a carrier and is not received by the Customer, the customer shall advise the Company in writing (other than upon a consignment note or delivery document) within 14 days of dispatch. No claim will be entertained unless the customer complies with the term of this condition. In any event the liability of the Company in the event of any mis-delivery or non-delivery referred to in this condition shall not exceed the replacement of the goods shown to be mis-delivered or non-delivered or, at the Company’s option, the refund of the price received by the Company for the goods.

Goods returned to the company shall be subject to inspection (and if necessary remedial work) before any credit for the returned goods is issued.

Where the customer wishes to exchange their product(s), the purchase of alternative product(s) and the inspection of the returned product(s) shall be completed prior to any credit being issued.
Claims made after signing for delivery in good condition will be considered at the Company’s discretion.

Cancellations, Returns and Refunds

Please refer to full terms and conditions that apply to cancellations, returns and refunds at www.www.eosrooflights.co.ukalternatively contact our Customer Service Department

Cancellations

If you need to amend or cancel your order for Made to order non standard Rooflight you are entitled to do so at any time up to 48 hours after you have placed your order, by contacting Customer Services.

If you amend or cancel your order more than 48 hours after you placed it, we reserve the right to charge you any costs we incur in relation to your order, however this shall not be more than 50% of the total price of the ordered products.

Returns / Refunds

Products cannot be returned once manufactured as they are bespoke and individually ordered to your specifications.

Defective products

If you believe any of our products to be of an unsatisfactory quality please immediately contact Customer Services and treat your product with the utmost care.

 

4.85 Average

185 Reviews

Luke Carroll

Ease of installation and provided a huge amount of light to our extension. We chose the electric opening option which is fantastic for ventilation.

Posted 1 week ago

Rebecca Phillips

Very good service but most importantly excellent quality roof lights, very pleased thank you

Posted 1 week ago

Anonymous

They delivered what I wanted!

Posted 2 weeks ago

Anonymous

Good service and communication, competitive prices. Very helpful and understanding.

Posted 2 weeks ago

Colin Nelson

Great product, helpful customer service staff who answered any question I had.

Posted 2 weeks ago

Anonymous

Quality product , priced well and delivered on time.

Posted 2 weeks ago

Kerry Scott

Perfect rooflight. Responsive, quick and good quality. Happy.

Posted 2 weeks ago

Sam Wells

quick and reliable service

Posted 2 weeks ago

Helen Fife

Excellent customer service when I called to discuss with Chris Higgins about delivery. And the rooflights look really good now they are installed. I will definitely be specifying the products again. Helen Fife Architect

Posted 3 weeks ago

Anonymous

The rooflight itself is a great addition to our house; we are very pleased with it. It was simple to contact EOS on the 'phone and they were quick to answer any queries we had. (One query was just as we were installing the rooflight so we needed a quick response!)

Posted 3 weeks ago

Susan Duncan

Brilliant efficient service. Explained everything on full. Would highly recommend them. Delighted with our rooflights

Posted 4 weeks ago

Anonymous

Delighted with our EOS Rooflight, great service, great quality, really finishes our new kitchen off!

Posted 4 weeks ago

Anonymous

Very swift delivery , very good product and reasonably priced compared to competitors I got quotes from.

Posted 2 months ago

Graham Elson

I have used EOS roof-lights over the past few months. Their prices compare very favorably with their competitors. The rooflights are of very good quality. They are able to supply their products very quickly. Will use again.

Posted 3 months ago

Qasim Masod

Excellent customer service and delivered more than they have promised!

Posted 4 months ago

Rob Horan

Superb quality product and well under building regs u value requirements. It is the highlight of my extensive house renovations. Great after sales service.

Posted 6 months ago

Harry Parker

Prompt service and helpful advice

Posted 7 months ago

Stephen Graham

The roof was very high quality and a pleasure to fit.Will defiantly buy more in the future.

Posted 7 months ago

Giovanni Ometto

Beautiful window, very happy with it.

Posted 7 months ago

Anonymous

Very well made and easy to fit lantern, will definitely be using this company again.

Posted 7 months ago

R Holloway

Great Product , Great Service. Any issues or problems we had were sorted out immediately so i cannot fault EOS.

Posted 7 months ago