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Refund Policy

Delivery

Delivery dates and weeks are not guaranteed but we will do our utmost to ensure Products are delivered by the stated date or within a reasonable period thereafter.

We shall not be liable for delays or failure in delivery because we cannot gain access to the delivery address on the agreed delivery date or because of other circumstances beyond our reasonable control.

Delivery shall take place either at the time of collection by the Customer or his agent of the Goods from the Company’s premises, or if the Goods are delivered to the Customer, at the moment of the unloading of the goods at the Customer’s premises. 

Essential Checks on Delivery

An adult must be available at the address to carefully check the product, sign and acknowledge receipt in a safe and satisfactory condition. Please report any defects immediately upon delivery to Customer Services. For boxed Products, you are only required to sign for the packaged goods received. If no one is available to accept delivery of Rooflights, re-delivery charges will apply. Cancellation fees of up to 25% of total order value may also apply if goods are subsequently cancelled.

Risk

The risk in the Goods shall pass to the Customer at the time of delivery.
Where the Goods are stored by the Company pending collection, they shall be stored at the Customer’s risk.

Damaged Goods. Mis-delivery. Non-delivery

When any consignment of Goods is delivered and (i) the whole or part of any such consignment is damaged, or (ii) the whole or part of any such consignment is made up of the wrong quantity or wrong type of goods, the customer shall advise the Company (other than upon a consignment note or deliver document) within two business days of the delivery and immediately confirm too the Company in writing.

When any consignment of Goods is delivered to a carrier and is not received by the Customer, the customer shall advise the Company in writing (other than upon a consignment note or delivery document) within 14 days of dispatch. No claim will be entertained unless the customer complies with the term of this condition. In any event the liability of the Company in the event of any mis-delivery or non-delivery referred to in this condition shall not exceed the replacement of the goods shown to be mis-delivered or non-delivered or, at the Company’s option, the refund of the price received by the Company for the goods.

Goods returned to the company shall be subject to inspection (and if necessary remedial work) before any credit for the returned goods is issued.

Where the customer wishes to exchange their product(s), the purchase of alternative product(s) and the inspection of the returned product(s) shall be completed prior to any credit being issued.
Claims made after signing for delivery in good condition will be considered at the Company’s discretion.

Cancellations, Returns and Refunds

Please refer to full terms and conditions that apply to cancellations, returns and refunds at www.eosrooflights.co.ukalternatively contact our Customer Service Department

Cancellations

If you need to amend or cancel your order for Made to order non standard Rooflight you are entitled to do so at any time up to 48 hours after you have placed your order, by contacting Customer Services.

If you amend or cancel your order more than 48 hours after you placed it, we reserve the right to charge you any costs we incur in relation to your order, however this shall not be more than 50% of the total price of the ordered products.

Returns / Refunds

Products cannot be returned once manufactured as they are bespoke and individually ordered to your specifications.

Defective products

If you believe any of our products to be of an unsatisfactory quality please immediately contact Customer Services and treat your product with the utmost care.

 

4.79 Average

105 Reviews

Ollie Chance

Order placed - Drawings received for approval - Items delivered. Quick and friendly service delivered on time and fitted without hassle. Highly recommend

Posted 1 week ago

David Whatley

Very professional and straightforward - one of the few things on our project that went according to plan and in the time frame given to us!

Posted 1 week ago

Matthew Waldren

Our rooflights from EOS look stunning and 'make' our room. Our extension is flooded with light. The electric one functions really well. We couldn't fault the service from EOS. They were so helpful, especially as we needed a bespoke size rooflight. I did a lot of research into which rooflights to buy and EOS were the most cost-effective by far, and theirs is a quality product. Thanks to the entire team at EOS. We wouldn't hesitate to recommend you.

Posted 1 week ago

Mr Walker

Great quality, looked great on top of my fibreglass flat roof.

Posted 1 week ago

Laurence Nagel

Delivered on time with in the right budget and I never have to go back to them once fitted. A superb product ...

Posted 1 week ago

Sheila Roed

Ordered online for delivery within 2 days. Not yet fully installed, but looks really nice. Contacted the office and got efficient help from Elliot

Posted 1 week ago

Anonymous

Product was delivered with good protection and installation instructions. Could help with info on manual handling the unit to move and when installing. Now installed looks great.

Posted 1 week ago

Harry

The team at EOS were really helpful and quick with answering all my questions and went the extra mile with there customer service. The product is really good so I would recommend buying from these guys.

Posted 2 weeks ago

Alan Pettitt

Good price, helpful on information delivered promptly and well wrapped. Delivery cost seemed steep but I don't think that was under their control.

Posted 1 month ago

Anonymous

Great product looks really impressive, great service and help with queries

Posted 1 month ago

Andrew Bell

A great product and a great service from EOS. I would highly recommend them to anyone.

Posted 1 month ago

Penny Gordon

ordered 1m x 1.5m flat fixed skylight. Very heavy due to extra thick glass. Had to hire an SLA10 Material hoist to be safely lifted onto garage roof but cost was low for a day hire. Now installed looks great. Needs at least two strong adults to lift out of delivery van. Would have been better if delivery van supplied with equipment to offload. Easy to order via website pdf doc dimensions and installation instructions all good and customer service friendly and helpful and informative. Happy to recommend.

Posted 1 month ago

Anonymous

Quality and style

Posted 1 month ago

John Hartley

they were quick, they are good, they fitted

Posted 1 month ago

John O Sullivan

This is the second time I have purchased a 2 x 1 mt. non-opening rooflight from EOS. They are extremely well made and use much thicker glass than many other manufacturers. They were recommended to me by a high end door and glass systems company. If you need a rooflight I don't think you will find better than EOS. I am delighted with my purchases​.

Posted 2 months ago

John Miller

as the installers we thought the product well manufactured , expensive , no ventilation , the customer loved it , that's important , installers need to have installation tool box talk.

Posted 2 months ago

Amanda

Customer Service, payment terms and delivery were all excellent and the product of high quality and finish. Very happy to recommend.

Posted 2 months ago

Paul Morgan

EOS were excellent to deal with and very good at communicating about their products. I ordered three 1500 x 1000mm roof lights and two 600 x 600mm. The quality is fantastic and my new kitchen now looks amazing. The roof lights make a huge difference and bring in a huge amount off light. Also having one that opens via the electric control panel is a great feature on hot days. Paul. Ealing W5

Posted 2 months ago

Paul Morgan

EOS were excellent to deal with and very good at communicating about their products. I ordered three 1500 x 1000mm roof lights and two 600 x 600mm. The quality is fantastic and my new kitchen now looks amazing. The roof lights make a huge difference and bring in a huge amount off light. Also having one that opens via the electric control panel is a great feature on hot days. Paul. Ealing W5

Posted 2 months ago

Luke Carroll

I am a managing director of a London based design and build company and we use Eos roof lights on many of our projects. I have just put 2 electric opening 2m x 1m roof windows in my own home. I see many roof windows in my line of work and in my opinion Eos roof lights represent excellent quality and value for money.

Posted 2 months ago

Richard Brown

Rooflight arrived on the day promised and was a good quality product at a good price.

Posted 2 months ago