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Refund Policy

Delivery

Delivery dates and weeks are not guaranteed but we will do our utmost to ensure Products are delivered by the stated date or within a reasonable period thereafter.

We shall not be liable for delays or failure in delivery because we cannot gain access to the delivery address on the agreed delivery date or because of other circumstances beyond our reasonable control.

Delivery shall take place either at the time of collection by the Customer or his agent of the Goods from the Company’s premises, or if the Goods are delivered to the Customer, at the moment of the unloading of the goods at the Customer’s premises. 

Essential Checks on Delivery

An adult must be available at the address to carefully check the product, sign and acknowledge receipt in a safe and satisfactory condition. Please report any defects immediately upon delivery to Customer Services. For boxed Products, you are only required to sign for the packaged goods received. If no one is available to accept delivery of Rooflights, re-delivery charges will apply. Cancellation fees of up to 25% of total order value may also apply if goods are subsequently cancelled.

Risk

The risk in the Goods shall pass to the Customer at the time of delivery.
Where the Goods are stored by the Company pending collection, they shall be stored at the Customer’s risk.

Damaged Goods. Mis-delivery. Non-delivery

When any consignment of Goods is delivered and (i) the whole or part of any such consignment is damaged, or (ii) the whole or part of any such consignment is made up of the wrong quantity or wrong type of goods, the customer shall advise the Company (other than upon a consignment note or deliver document) within two business days of the delivery and immediately confirm too the Company in writing.

When any consignment of Goods is delivered to a carrier and is not received by the Customer, the customer shall advise the Company in writing (other than upon a consignment note or delivery document) within 14 days of dispatch. No claim will be entertained unless the customer complies with the term of this condition. In any event the liability of the Company in the event of any mis-delivery or non-delivery referred to in this condition shall not exceed the replacement of the goods shown to be mis-delivered or non-delivered or, at the Company’s option, the refund of the price received by the Company for the goods.

Goods returned to the company shall be subject to inspection (and if necessary remedial work) before any credit for the returned goods is issued.

Where the customer wishes to exchange their product(s), the purchase of alternative product(s) and the inspection of the returned product(s) shall be completed prior to any credit being issued.
Claims made after signing for delivery in good condition will be considered at the Company’s discretion.

Cancellations, Returns and Refunds

Please refer to full terms and conditions that apply to cancellations, returns and refunds at www.eosrooflights.co.ukalternatively contact our Customer Service Department

Cancellations

If you need to amend or cancel your order for Made to order non standard Rooflight you are entitled to do so at any time up to 48 hours after you have placed your order, by contacting Customer Services.

If you amend or cancel your order more than 48 hours after you placed it, we reserve the right to charge you any costs we incur in relation to your order, however this shall not be more than 50% of the total price of the ordered products.

Returns / Refunds

Products cannot be returned once manufactured as they are bespoke and individually ordered to your specifications.

Defective products

If you believe any of our products to be of an unsatisfactory quality please immediately contact Customer Services and treat your product with the utmost care.

 

4.83 Average

164 Reviews

Anonymous

All contact with EOS was dealt with efficiently and by friendly staff. The quality of the rooflight is excellent. In a different league to the alternatives I have seen. A couple of points to improve on below, however these do not detract from how the quality of the roof light lifts the whole build..... - Rooflight did not arrive on the advised date, arriving the following morning instead. This required a number of builders to return the following day to lift off the van. - Do not underestimate the weight. Very challenging for my builder just to get off the box van. - The ordering instructions make it clear to provide the size of the hole. That will then equate to clear glass when fitted. However on arrival length and width of clear glass were both 3cm shorter than ordered. This was explained by phone as relating to the rebate for plaster board, however this should be made clearer ahead of ordering as we could have ordered 3cm larger to get the clear glass size originally envisaged.

Posted 1 month ago

Anonymous

Excellent product and faultless service. Fixed rooflight was delivered on time, communication was good throughout the period and staff were always helpful and courteous. Rooflight looks stunning!

Posted 1 month ago

Kevin Dean

Very good product and service from the team. Would recommend

Posted 1 month ago

Sam Phillips

We require 3 windows for 2 projects and they where very well priced and also had them in stock. will be using again.

Posted 1 month ago

James Payne Cook

For all the reasons I have rated them highly

Posted 2 months ago

Sunny Tiwana

Awsome company to deal with, item was out of stock online and thier guys found me what i needed and sorted delivery quickly and efficiently. Will defiantly recommend to others.

Posted 2 months ago

Stuart Herring

Good service and good communications on queries and time scales

Posted 2 months ago

Fiona Whyte

Their customer service was good. I was able to speak with someone quickly and easily by telephone or email to clarify points before I ordered my items. The ordering process was very easy and the items were delivered on time. Upon delivery there was a scratch on one of my rooflights. I contacted EOS immediately and they were happy to send a repair kit to me, free of charge, which arrived in the post within a few days of me speaking with them. I'm very pleased with the service I've received and the product looks great in my new extension!

Posted 2 months ago

Dawn Thomas

Beautiful roof lights - exceeded our expectations

Posted 2 months ago

Piero Realmuto

Good product and service. Have never let me down

Posted 2 months ago

Steve Orr

The roof lights arrived on time, were well protected in transit and all queries were answered to our satisfaction.

Posted 2 months ago

Leanne Wallser

Fantastic service, super helpful getting it all to Jersey and product is perfect for us. Thanks

Posted 3 months ago

Dr J Trinder

Swift. Delivery. Arrived as described. Straight forward payment arrangement. Great advice and support when planning project. Motorised rooflight works remarkably quietly. A little costly however compared to some competition.

Posted 3 months ago

Richard Simmons

They have provided us with a quality product

Posted 3 months ago

Anonymous

Product and delivery as expected.

Posted 3 months ago

Alan Oliver

Good product, delivered on time, and looks great in our new flat roof extension.

Posted 4 months ago

Mike Guirguis

I actually bought my roof lights on the back of EOS’s reviews section, and now my extension is nearing completion, (finally) I wanted to pass on my experience. I couldn’t be happier with my decision, its clearly a very high quality product and they look amazing in our new kitchen. They are heavy so make sure you have lots of strong guys on site. The staff are all very helpful and seem very knowledgable. Highly recommended them.

Posted 4 months ago

Nicole Gray

Excellent customer service. Really took the time to listen to our needs and help us find exactly what we wanted, within the time schedule from our builders. They were also flexible as the schedule shifted and always available for any questions. And beyond that, our roof lights look so amazing! So, I'm a very happy customer.

Posted 4 months ago

Ben Jennings

EOS were very helpful during the sales process, liaising directly with my builder to confirm requirements (when I was way out of my depth). My builder’s feedback post installation is that the windows are heavy duty and top quality, even when compared with more expensive options he’s fitted in the past. He’ll be recommending EOS for future builds.

Posted 4 months ago

Bill Greenaway

Product was just as promised and delivery and information excellent. We are very pleased with it.

Posted 4 months ago

Jason Berry

Really helpful when I called to order my roof lights explaining delivery info, weights, fitting instructions etc.., Really accommodating in facilitating a specific delivery time and date (at relatively short notice); finally the finished product, robust, elegant and fantastic. First class.

Posted 4 months ago