Do you need a Price?

Refund Policy

Delivery

Delivery dates and weeks are not guaranteed but we will do our utmost to ensure Products are delivered by the stated date or within a reasonable period thereafter.

We shall not be liable for delays or failure in delivery because we cannot gain access to the delivery address on the agreed delivery date or because of other circumstances beyond our reasonable control.

Delivery shall take place either at the time of collection by the Customer or his agent of the Goods from the Company’s premises, or if the Goods are delivered to the Customer, at the moment of the unloading of the goods at the Customer’s premises. 

Essential Checks on Delivery

An adult must be available at the address to carefully check the product, sign and acknowledge receipt in a safe and satisfactory condition. Please report any defects immediately upon delivery to Customer Services. For boxed Products, you are only required to sign for the packaged goods received. If no one is available to accept delivery of Rooflights, re-delivery charges will apply. Cancellation fees of up to 25% of total order value may also apply if goods are subsequently cancelled.

Risk

The risk in the Goods shall pass to the Customer at the time of delivery.
Where the Goods are stored by the Company pending collection, they shall be stored at the Customer’s risk.

Damaged Goods. Mis-delivery. Non-delivery

When any consignment of Goods is delivered and (i) the whole or part of any such consignment is damaged, or (ii) the whole or part of any such consignment is made up of the wrong quantity or wrong type of goods, the customer shall advise the Company (other than upon a consignment note or deliver document) within two business days of the delivery and immediately confirm too the Company in writing.

When any consignment of Goods is delivered to a carrier and is not received by the Customer, the customer shall advise the Company in writing (other than upon a consignment note or delivery document) within 14 days of dispatch. No claim will be entertained unless the customer complies with the term of this condition. In any event the liability of the Company in the event of any mis-delivery or non-delivery referred to in this condition shall not exceed the replacement of the goods shown to be mis-delivered or non-delivered or, at the Company’s option, the refund of the price received by the Company for the goods.

Goods returned to the company shall be subject to inspection (and if necessary remedial work) before any credit for the returned goods is issued.

Where the customer wishes to exchange their product(s), the purchase of alternative product(s) and the inspection of the returned product(s) shall be completed prior to any credit being issued.
Claims made after signing for delivery in good condition will be considered at the Company’s discretion.

Cancellations, Returns and Refunds

Please refer to full terms and conditions that apply to cancellations, returns and refunds at www.www.eosrooflights.co.ukalternatively contact our Customer Service Department

Cancellations

If you need to amend or cancel your order for Made to order non standard Rooflight you are entitled to do so at any time up to 48 hours after you have placed your order, by contacting Customer Services.

If you amend or cancel your order more than 48 hours after you placed it, we reserve the right to charge you any costs we incur in relation to your order, however this shall not be more than 50% of the total price of the ordered products.

Returns / Refunds

Products cannot be returned once manufactured as they are bespoke and individually ordered to your specifications.

Defective products

If you believe any of our products to be of an unsatisfactory quality please immediately contact Customer Services and treat your product with the utmost care.

 

4.86 Average

201 Reviews

Anonymous

Friendly, helpful and informative customer service. Good product and quick delivery.

Posted 1 month ago

Kairen

Beautifully designed, high spec, and look fantastic. Simple website and helpful service from guys at EOS. Prompt delivery. This is a quality product.

Posted 1 month ago

Lee

Morning big thanks to Chris and his team, very helpful their product is by far the best complete roof light system out there. I highly recommend this company will be using them again, ps also very easy to install Kind regards Lee

Posted 1 month ago

Sarah

They were extremely efficient and most of all knowledgable about their products - they offered detailed information and were extremely patient with all my questions. They managed to ship the product very quickly and it arrived to us the same week. Very happy with EOS. The product itself is great!

Posted 1 month ago

Clifford Nicholson

Very efficient and easy to deal with.

Posted 1 month ago

Tim Lancaster

The roof light that I ordered arrived on time and appears to be very well made. The instructions were clear and my builder had no problems installing it, other than in getting it onto the roof as it is very heavy. The roof light looks good and I am glad that I was able to buy one with such a good U value as I wanted the light without the loss of heat.

Posted 1 month ago

Mark Harris

Great service, nothing is a hassle and super helpful

Posted 1 month ago

Carl Smith

Prompt delivery, excellent quality and easy to install, a great product.

Posted 1 month ago

Anonymous

EoS and their staff were very helpful in design and specification for a large skylight. They gave top quality support in the runnup to installation and were very accommodating in helping to source correct vehicle to crane in said (very heavy) skylight.

Posted 1 month ago

Kay

I'm delighted with my EOS roof lights. I had to choose roof lights that were slightly smaller than I wanted, due to design constraints, but the amount of light provided is wonderful and unexpected. The whole kitchen is lit up, even when the curtains are closed across our french doors. Many thanks EOS, A happy customers.

Posted 1 month ago

Timothy Rickford

Very happy with the service from EOS staff and quality of the product. Would definitely use again.

Posted 1 month ago

Anonymous

Great after sales support and service from knowledgeable staff. Also a really good quality product.

Posted 1 month ago

Anonymous

Excellent service! The windows are gorgeous and their staff are always so available and happy to answer questions on short notice, and I had a lot!

Posted 1 month ago

Sarah Willett

Really helpful on specifying size and advice on installing.

Posted 1 month ago

Anonymous

Really nice company - fast, efficient and pleasant in all my dealings with them. There was a delivery error and they worked hard to find a solution as quickly as possible and did everything they said they would. Really impressed all round - when you are having an extension on your house, you end up dealing with lots of suppliers. I wish they were all as good as EOS.

Posted 1 month ago

Rebecca Phillips

Eos gave us a really good service, good communication throughout, most importantly the roof lights are amazing - really good quality and look great

Posted 1 month ago

Luke Carroll

Ease of installation and provided a huge amount of light to our extension. We chose the electric opening option which is fantastic for ventilation.

Posted 2 months ago

Rebecca Phillips

Very good service but most importantly excellent quality roof lights, very pleased thank you

Posted 2 months ago

Anonymous

They delivered what I wanted!

Posted 2 months ago

Anonymous

Good service and communication, competitive prices. Very helpful and understanding.

Posted 2 months ago

Colin Nelson

Great product, helpful customer service staff who answered any question I had.

Posted 2 months ago