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Refund Policy

Delivery

Delivery dates and weeks are not guaranteed but we will do our utmost to ensure Products are delivered by the stated date or within a reasonable period thereafter.

We shall not be liable for delays or failure in delivery because we cannot gain access to the delivery address on the agreed delivery date or because of other circumstances beyond our reasonable control.

Delivery shall take place either at the time of collection by the Customer or his agent of the Goods from the Company’s premises, or if the Goods are delivered to the Customer, at the moment of the unloading of the goods at the Customer’s premises. 

Essential Checks on Delivery

An adult must be available at the address to carefully check the product, sign and acknowledge receipt in a safe and satisfactory condition. Please report any defects immediately upon delivery to Customer Services. For boxed Products, you are only required to sign for the packaged goods received. If no one is available to accept delivery of Rooflights, re-delivery charges will apply. Cancellation fees of up to 25% of total order value may also apply if goods are subsequently cancelled.

Risk

The risk in the Goods shall pass to the Customer at the time of delivery.
Where the Goods are stored by the Company pending collection, they shall be stored at the Customer’s risk.

Damaged Goods. Mis-delivery. Non-delivery

When any consignment of Goods is delivered and (i) the whole or part of any such consignment is damaged, or (ii) the whole or part of any such consignment is made up of the wrong quantity or wrong type of goods, the customer shall advise the Company (other than upon a consignment note or deliver document) within two business days of the delivery and immediately confirm too the Company in writing.

When any consignment of Goods is delivered to a carrier and is not received by the Customer, the customer shall advise the Company in writing (other than upon a consignment note or delivery document) within 14 days of dispatch. No claim will be entertained unless the customer complies with the term of this condition. In any event the liability of the Company in the event of any mis-delivery or non-delivery referred to in this condition shall not exceed the replacement of the goods shown to be mis-delivered or non-delivered or, at the Company’s option, the refund of the price received by the Company for the goods.

Goods returned to the company shall be subject to inspection (and if necessary remedial work) before any credit for the returned goods is issued.

Where the customer wishes to exchange their product(s), the purchase of alternative product(s) and the inspection of the returned product(s) shall be completed prior to any credit being issued.
Claims made after signing for delivery in good condition will be considered at the Company’s discretion.

Cancellations, Returns and Refunds

Please refer to full terms and conditions that apply to cancellations, returns and refunds at www.eosrooflights.co.ukalternatively contact our Customer Service Department

Cancellations

If you need to amend or cancel your order for Made to order non standard Rooflight you are entitled to do so at any time up to 48 hours after you have placed your order, by contacting Customer Services.

If you amend or cancel your order more than 48 hours after you placed it, we reserve the right to charge you any costs we incur in relation to your order, however this shall not be more than 50% of the total price of the ordered products.

Returns / Refunds

Products cannot be returned once manufactured as they are bespoke and individually ordered to your specifications.

Defective products

If you believe any of our products to be of an unsatisfactory quality please immediately contact Customer Services and treat your product with the utmost care.

 

4.80 Average

136 Reviews

Jake Thomas

We met EOS at the Homebuild Show in Birmingham as we wanted to see the rooflights before we bought them for our extension. We met with Elliot who answered all of our questions and helped out with our plans, as one of the sizes needed amending. The rooflights look beautiful in our kitchen. I would highly recommend EOS to anyone, especially if you this is your first build. Elliot couldn't of been more helpful with answering our queries.

Posted 1 month ago

Anonymous

Excellent product, very stylish and good quality

Posted 1 month ago

Anonymous

Our roof light with rain sensor add so much to our new extension. The window is great. EOS were a great help with waiting for our builders to be ready to install.

Posted 1 month ago

Tim Harris

The EOS rooflight we have installed is fantastic, the light within the room now is beautiful, the rooflight itself is a modern, slick design, it has transformed the space!

Posted 1 month ago

Anonymous

The finish is very good and the rooflight looks lovely. However, my builder has advised to be prepared for it to be a bit fiddly to fit. Now it is up, it looks great and is definitely how I had hoped it would look. Well worth the purchase.

Posted 1 month ago

Gavin Ward

Great product, excellent customer service, very easy process from order to installation. My builder has already recommended this product to other customer and is the best he has fitted!

Posted 1 month ago

James Fraser

High quality products

Posted 1 month ago

Rob O Carroll

Fantastic. Product really well made. And. Finished to very high standard

Posted 2 months ago

Anonymous

We were very pleased to find a stock rooflight which matched our requirements. The product has only just gone in but so far so good.

Posted 4 months ago

Nick Puxted

I found The sales person very helpful with our bespoke design. The roof light was delivered on time and we are very happy with the product.

Posted 4 months ago

Paul Anderson

from start to finish the service provided was friendly, helpful and professional. we are extremely pleased with the product, looks great and will definitely be using EOS in the future.

Posted 4 months ago

Buba

We ordered a rooflight, the staff were very helpful and giving an appropriate advice. Quick delivery and i’m very happy with the product. Defenitly Recomended

Posted 4 months ago

Sean Barrett

The people we dealt with on the phone were both polite and very helpful with our order, dealing with the whole process very efficently. The rooflights were delivered to site and our customers were very pleased with them once installed and the effect of such extra light into the extension. We would recommend EOS Rooflights as did visit other manufacturers prior to ordering them but found them to be a superior product overall.

Posted 4 months ago

Anonymous

The were very good at keeping you informed as to when the product was to be delivered even down to approx time of the day, very good and would use them again.

Posted 4 months ago

Anonymous

No complaints so far. Rooflights look great and arrived as promised.

Posted 4 months ago

Vassos Costas

I looked at quite a few of the competitors roof windows and none compared to the quality of EOS Rooflights. In situ, they look fantastic. I wanted to construct my own insulated up stands and the sales team at EOS provided plenty of quick technical info to assist. I also need to delay my order and EOS kindly agreed to store a large roof window for a couple of weeks until I had space on the job site. If you are planning to construct your own insulated up stands, beware of the amount of time it will take you or your carpenter and factor this cost against buying the up stands from EOS (you will need an onsite table saw, unless you have a workshop and adequate space for a glue up). Make sure you have a plan on how you are going to get the roof window to its final location prior to purchase-one of mine was 2.8m long and weighed circa 250kg-I had a relatively easy route to the installation point , but I doubt this will always be the case.

Posted 4 months ago

Anonymous

Very nice product, competitive prices and very professional communication. Having researched many similar products, I am very happy to have chosen EOS!

Posted 4 months ago

Peter Kent

From the outset I received excellent service. I enquired about fixed, opening and bespoke roof lights , both Elliot and Chris provided all the information I required. The order was placed and the deliveries were made on time. Following delivery I raised a couple of installation queries and received a speedy response. Very happy with rooflights, and Eos

Posted 4 months ago

Anonymous

Excellent product & service

Posted 4 months ago

Simon Grayson

Great company to use - very helpful with pre-order enquiries, and we’re very accommodating when organising delivery dates and details. I would be happy to recommend EoS.

Posted 6 months ago

Nuno Bernardes

Very easy transaction, great product and delivery service was fantastic. Only constructive feedback I can give is to better highlight the weight of the product and that can/will cause issues with delivery and installation. Luckily we had 6 builders on site who between them managed to move the £140kg roof light but what that meant is that we had to pay extra to re-enforce the roof with different beams

Posted 6 months ago