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Refund Policy

Delivery

Delivery dates and weeks are not guaranteed but we will do our utmost to ensure Products are delivered by the stated date or within a reasonable period thereafter.

We shall not be liable for delays or failure in delivery because we cannot gain access to the delivery address on the agreed delivery date or because of other circumstances beyond our reasonable control.

Delivery shall take place either at the time of collection by the Customer or his agent of the Goods from the Company’s premises, or if the Goods are delivered to the Customer, at the moment of the unloading of the goods at the Customer’s premises. 

Essential Checks on Delivery

An adult must be available at the address to carefully check the product, sign and acknowledge receipt in a safe and satisfactory condition. Please report any defects immediately upon delivery to Customer Services. For boxed Products, you are only required to sign for the packaged goods received. If no one is available to accept delivery of Rooflights, re-delivery charges will apply. Cancellation fees of up to 25% of total order value may also apply if goods are subsequently cancelled.

Risk

The risk in the Goods shall pass to the Customer at the time of delivery.
Where the Goods are stored by the Company pending collection, they shall be stored at the Customer’s risk.

Damaged Goods. Mis-delivery. Non-delivery

When any consignment of Goods is delivered and (i) the whole or part of any such consignment is damaged, or (ii) the whole or part of any such consignment is made up of the wrong quantity or wrong type of goods, the customer shall advise the Company (other than upon a consignment note or deliver document) within two business days of the delivery and immediately confirm too the Company in writing.

When any consignment of Goods is delivered to a carrier and is not received by the Customer, the customer shall advise the Company in writing (other than upon a consignment note or delivery document) within 14 days of dispatch. No claim will be entertained unless the customer complies with the term of this condition. In any event the liability of the Company in the event of any mis-delivery or non-delivery referred to in this condition shall not exceed the replacement of the goods shown to be mis-delivered or non-delivered or, at the Company’s option, the refund of the price received by the Company for the goods.

Goods returned to the company shall be subject to inspection (and if necessary remedial work) before any credit for the returned goods is issued.

Where the customer wishes to exchange their product(s), the purchase of alternative product(s) and the inspection of the returned product(s) shall be completed prior to any credit being issued.
Claims made after signing for delivery in good condition will be considered at the Company’s discretion.

Cancellations, Returns and Refunds

Please refer to full terms and conditions that apply to cancellations, returns and refunds at www.eosrooflights.co.ukalternatively contact our Customer Service Department

Cancellations

If you need to amend or cancel your order for Made to order non standard Rooflight you are entitled to do so at any time up to 48 hours after you have placed your order, by contacting Customer Services.

If you amend or cancel your order more than 48 hours after you placed it, we reserve the right to charge you any costs we incur in relation to your order, however this shall not be more than 50% of the total price of the ordered products.

Returns / Refunds

Products cannot be returned once manufactured as they are bespoke and individually ordered to your specifications.

Defective products

If you believe any of our products to be of an unsatisfactory quality please immediately contact Customer Services and treat your product with the utmost care.

 

4.82 Average

149 Reviews

Alan Oliver

Good product, delivered on time, and looks great in our new flat roof extension.

Posted 5 days ago

Mike Guirguis

I actually bought my roof lights on the back of EOS’s reviews section, and now my extension is nearing completion, (finally) I wanted to pass on my experience. I couldn’t be happier with my decision, its clearly a very high quality product and they look amazing in our new kitchen. They are heavy so make sure you have lots of strong guys on site. The staff are all very helpful and seem very knowledgable. Highly recommended them.

Posted 1 week ago

Nicole Gray

Excellent customer service. Really took the time to listen to our needs and help us find exactly what we wanted, within the time schedule from our builders. They were also flexible as the schedule shifted and always available for any questions. And beyond that, our roof lights look so amazing! So, I'm a very happy customer.

Posted 1 week ago

Ben Jennings

EOS were very helpful during the sales process, liaising directly with my builder to confirm requirements (when I was way out of my depth). My builder’s feedback post installation is that the windows are heavy duty and top quality, even when compared with more expensive options he’s fitted in the past. He’ll be recommending EOS for future builds.

Posted 1 week ago

Bill Greenaway

Product was just as promised and delivery and information excellent. We are very pleased with it.

Posted 1 week ago

Jason Berry

Really helpful when I called to order my roof lights explaining delivery info, weights, fitting instructions etc.., Really accommodating in facilitating a specific delivery time and date (at relatively short notice); finally the finished product, robust, elegant and fantastic. First class.

Posted 2 weeks ago

Andy

Very competitively priced!! Went the extra mile to help me out and gave all the support, advice and technical details that I needed for our project (Triple glazed - PassivHaus project) Will be sure to use EOS on any further Rooflight orders!!

Posted 2 weeks ago

Anonymous

Lovely skylight... I bought the fixed 1500*1000 and opening 1500*1000, both with upstands. Thanks to Chris for all his help. Tex - DA8

Posted 2 weeks ago

Ollie Quaie

EOS were very helpful to me from my first inquiry to the order to the delivery. They phoned me back promptly with any additional information I needed. High standard of window which I’m very happy with and also competitively priced.

Posted 3 weeks ago

Sarah Miller

EOS offer a great range of products with good prices and stock availability. The team in the office are very helpful and nice people to do business with.

Posted 3 weeks ago

Anonymous

Very well made rooflights.

Posted 3 weeks ago

Steve Goward

Excellent product with a very high finish. EOS were very helpful and we are delighted with the rooflight we ordered. Our room looks amazing now we have so much light flooding in to it. We looked at lots of suppliers but we are glad we chose EOS on recommendation from our builder who had used them before.

Posted 3 weeks ago

Mark Cunningham

The service provided by EOS Rooflights was absolutely outstanding. From the communication via e-mail and telephone, to the quality of the product, I could not fault them one bit. We have now had our rooflights fitted and they look amazing! The joiner said the instructions were easy to follow and the rooflights themselves were easy to fit. Amazing!

Posted 1 month ago

Jake Thomas

We met EOS at the Homebuild Show in Birmingham as we wanted to see the rooflights before we bought them for our extension. We met with Elliot who answered all of our questions and helped out with our plans, as one of the sizes needed amending. The rooflights look beautiful in our kitchen. I would highly recommend EOS to anyone, especially if you this is your first build. Elliot couldn't of been more helpful with answering our queries.

Posted 2 months ago

Anonymous

Excellent product, very stylish and good quality

Posted 2 months ago

Anonymous

Our roof light with rain sensor add so much to our new extension. The window is great. EOS were a great help with waiting for our builders to be ready to install.

Posted 2 months ago

Tim Harris

The EOS rooflight we have installed is fantastic, the light within the room now is beautiful, the rooflight itself is a modern, slick design, it has transformed the space!

Posted 3 months ago

Anonymous

The finish is very good and the rooflight looks lovely. However, my builder has advised to be prepared for it to be a bit fiddly to fit. Now it is up, it looks great and is definitely how I had hoped it would look. Well worth the purchase.

Posted 3 months ago

Gavin Ward

Great product, excellent customer service, very easy process from order to installation. My builder has already recommended this product to other customer and is the best he has fitted!

Posted 3 months ago

James Fraser

High quality products

Posted 3 months ago

Rob O Carroll

Fantastic. Product really well made. And. Finished to very high standard

Posted 4 months ago