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Refund Policy

Delivery

Delivery dates and weeks are not guaranteed but we will do our utmost to ensure Products are delivered by the stated date or within a reasonable period thereafter.

We shall not be liable for delays or failure in delivery because we cannot gain access to the delivery address on the agreed delivery date or because of other circumstances beyond our reasonable control.

Delivery shall take place either at the time of collection by the Customer or his agent of the Goods from the Company’s premises, or if the Goods are delivered to the Customer, at the moment of the unloading of the goods at the Customer’s premises. 

Essential Checks on Delivery

An adult must be available at the address to carefully check the product, sign and acknowledge receipt in a safe and satisfactory condition. Please report any defects immediately upon delivery to Customer Services. For boxed Products, you are only required to sign for the packaged goods received. If no one is available to accept delivery of Rooflights, re-delivery charges will apply. Cancellation fees of up to 25% of total order value may also apply if goods are subsequently cancelled.

Risk

The risk in the Goods shall pass to the Customer at the time of delivery.
Where the Goods are stored by the Company pending collection, they shall be stored at the Customer’s risk.

Damaged Goods. Mis-delivery. Non-delivery

When any consignment of Goods is delivered and (i) the whole or part of any such consignment is damaged, or (ii) the whole or part of any such consignment is made up of the wrong quantity or wrong type of goods, the customer shall advise the Company (other than upon a consignment note or deliver document) within two business days of the delivery and immediately confirm too the Company in writing.

When any consignment of Goods is delivered to a carrier and is not received by the Customer, the customer shall advise the Company in writing (other than upon a consignment note or delivery document) within 14 days of dispatch. No claim will be entertained unless the customer complies with the term of this condition. In any event the liability of the Company in the event of any mis-delivery or non-delivery referred to in this condition shall not exceed the replacement of the goods shown to be mis-delivered or non-delivered or, at the Company’s option, the refund of the price received by the Company for the goods.

Goods returned to the company shall be subject to inspection (and if necessary remedial work) before any credit for the returned goods is issued.

Where the customer wishes to exchange their product(s), the purchase of alternative product(s) and the inspection of the returned product(s) shall be completed prior to any credit being issued.
Claims made after signing for delivery in good condition will be considered at the Company’s discretion.

Cancellations, Returns and Refunds

Please refer to full terms and conditions that apply to cancellations, returns and refunds at www.eosrooflights.co.ukalternatively contact our Customer Service Department

Cancellations

If you need to amend or cancel your order for Made to order non standard Rooflight you are entitled to do so at any time up to 48 hours after you have placed your order, by contacting Customer Services.

If you amend or cancel your order more than 48 hours after you placed it, we reserve the right to charge you any costs we incur in relation to your order, however this shall not be more than 50% of the total price of the ordered products.

Returns / Refunds

Products cannot be returned once manufactured as they are bespoke and individually ordered to your specifications.

Defective products

If you believe any of our products to be of an unsatisfactory quality please immediately contact Customer Services and treat your product with the utmost care.

 

4.79 Average

117 Reviews

Simon Grayson

Great company to use - very helpful with pre-order enquiries, and we’re very accommodating when organising delivery dates and details. I would be happy to recommend EoS.

Posted 1 month ago

Nuno Bernardes

Very easy transaction, great product and delivery service was fantastic. Only constructive feedback I can give is to better highlight the weight of the product and that can/will cause issues with delivery and installation. Luckily we had 6 builders on site who between them managed to move the £140kg roof light but what that meant is that we had to pay extra to re-enforce the roof with different beams

Posted 1 month ago

Anonymous

Very good product and also very good customer support I received from Elliot at EOS. I highly recommend it.

Posted 1 month ago

Pat Barry

Very easy to deal with and delivered on-time.

Posted 1 month ago

Anonymous

We were very happy with how efficiently the work was carried out.

Posted 2 months ago

Moni Liu

"Bought 2 flat glass skylights from you, You're all very helpful on the phone answering all my questions.\r\nThe skylights fit brilliantly and they are very sturdy!\r\nOur builders were surprised with their quality. \r\nPrices are very good too!\r\nThank you!"

Posted 2 months ago

Simon White-Miller

Service was good and delivery prompt and actually arrived the day they said it would

Posted 2 months ago

James Fraser

We have been dealing with EOS for over a year now and its always a pleasure. The team are always very quick to answer any questions and the information given is always accurate and really helpful. Quotes are always set out clearly and easy to understand which helps us greatly. The products always arrive well packaged and when there has been any issues at all they have been solved quickly and brilliantly. The products they produce are excellent with a customer service to match that! look forward to doing more business with EOS in the future! Thank you.

Posted 2 months ago

Altan Riccardo

Customer Service is great! Roof lights are great! Reasonably Priced!

Posted 2 months ago

Anonymous

Chris was a great help in selecting my roof lights. Quick delivery for 3 stock roof lights and the builders had them installed without a problem. The one opening roof light has not been connected so I wait to see how it works after our extension is complete.

Posted 2 months ago

Anonymous

They look fab and the customer service was great

Posted 2 months ago

Richard Coates

Very pleasant to deal with - no waiting around for someone to answer the phone - delivery process on time , so all good.

Posted 2 months ago

Ollie Chance

Order placed - Drawings received for approval - Items delivered. Quick and friendly service delivered on time and fitted without hassle. Highly recommend

Posted 4 months ago

David Whatley

Very professional and straightforward - one of the few things on our project that went according to plan and in the time frame given to us!

Posted 4 months ago

Matthew Waldren

Our rooflights from EOS look stunning and 'make' our room. Our extension is flooded with light. The electric one functions really well. We couldn't fault the service from EOS. They were so helpful, especially as we needed a bespoke size rooflight. I did a lot of research into which rooflights to buy and EOS were the most cost-effective by far, and theirs is a quality product. Thanks to the entire team at EOS. We wouldn't hesitate to recommend you.

Posted 4 months ago

Mr Walker

Great quality, looked great on top of my fibreglass flat roof.

Posted 4 months ago

Laurence Nagel

Delivered on time with in the right budget and I never have to go back to them once fitted. A superb product ...

Posted 4 months ago

Sheila Roed

Ordered online for delivery within 2 days. Not yet fully installed, but looks really nice. Contacted the office and got efficient help from Elliot

Posted 4 months ago

Anonymous

Product was delivered with good protection and installation instructions. Could help with info on manual handling the unit to move and when installing. Now installed looks great.

Posted 4 months ago

Harry

The team at EOS were really helpful and quick with answering all my questions and went the extra mile with there customer service. The product is really good so I would recommend buying from these guys.

Posted 4 months ago

Alan Pettitt

Good price, helpful on information delivered promptly and well wrapped. Delivery cost seemed steep but I don't think that was under their control.

Posted 5 months ago